Apply on Employer Site

Meritrust Credit Union · 8 hours ago

Digital User Experience Researcher

Broomfield, CO

Full-time

Onsite

Mid Level

$91K/yr - $114K/yr

Meritrust Credit Union is committed to representing and serving its communities through diverse perspectives. The Digital User Experience Researcher designs and executes research strategies to understand user behavior, providing insights that drive digital innovation and improve member experiences.

Banking

Responsibilities

Conduct qualitative and quantitative user research, such as interviews, surveys, usability testing, and ethnographic studies, to understand user behavior, needs, and pain points

Analyze research data to identify patterns, trends, and actionable insights. Present findings and recommendations to stakeholders

Collaborate closely with UX designers, product managers, and other stakeholders to inform design decisions and ensure a user-centered approach

Develop and maintain user personas and journey maps to represent the needs and behaviors of members

Lead usability testing efforts for new and existing digital features, translating findings into actionable design recommendations

Incorporate continuous member feedback collection into research practices, utilizing surveys, feedback forms, and customer interaction data

Analyze ongoing feedback to identify opportunities for enhancing digital touchpoints and member journeys

Monitor and analyze industry trends, competitor strategies, and emerging technologies to inform research initiatives and recommendations

Review and assess internal and external roadmaps for digital platforms, tools, and initiatives to ensure alignment with the credit union's strategic goals and member needs. Collaborate with internal teams and partners to influence development priorities and timelines

Maintain research plans, reports, and presentations. Develop a system to capture, track, and prioritize user insights and ideas for enhancing digital platforms. Collaborate with stakeholders to align initiatives with organizational goals

Advocate for accessibility and inclusive design principles across all digital platforms

Stay updated on the latest research methodologies, tools, and best practices to continuously improve the research process

Maintain a repository of research data and methodologies for future reference and continuous learning

Facilitate workshops and brainstorming sessions to align teams around member insights and prioritize UX improvements

Define and measure key performance indicators (KPIs) related to user satisfaction and digital experience

Collaborate with member services to gather feedback from real-life user interactions, enriching the research process

Qualification

User researchData analysisUsability testingUser-centered designAccessibility advocacyWorkshop facilitationContinuous improvementCollaborationPresentation skills

Required