NTE | NTE35W TEXpress Lanes · 13 hours ago
Lead Field System Technician
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expNTE is a leader in managed lanes projects in Texas, focusing on improving mobility and reducing congestion. The Lead Technician will oversee servicing, repair, and installation of various systems while managing field support activities and supervising a small team.
Civil EngineeringConstructionProject Management
Responsibilities
Lead is responsible for monitoring system alarms and incident creation via Jira
Lead is responsible for monitoring informational dashboards/applications utilized by the department to improve operational efficiency, i.e. PowerBi, Grafana, SolarWinds
Lead all weekend preventative maintenance activities
Lead all weekend corrective maintenance activities, responding within the allotted time frame, per KPI requirements
Lead all maintenance activities related to or impacting the safety of the general public
Lead is responsible for all activities related to traffic signal corrective and preventative maintenance
Lead and conduct the daily/nightly HOV switchover in accordance with established processes
Conduct routine audit of work orders to confirm work is completed, and documented properly
Conduct routine time checks of Jira vs UKG times, and verify times are maintained up to date by months end, time reviewed weekly
Provide training activities for technicians in accordance with approved established processes
Prepare daily/weekly/monthly reports related to system and technician performance
Ensure junior personnel are up-to-date with all necessary departmental requirements, certifications, licensing, KPA, PPE, etc
Perform shift-to-shift communications and communicate effectively with ITS leadership of ongoing issues
Actively escalate system issues and problems to Specialists, and or Leadership
Collaborate as a team to resolve issues
Submit request for roadway closures to Supervisors and or Manager
Communicate effectively with peer departments in regard to work activities. i.e. TMC, Toll & Revenue, Engineering, Roadway Maintenance, and C-Level
Ensure all activities/works are conducted in a safe manner
Ability to resolve interpersonal conflicts with team-members and peers
Conduct leadership role in a professional and courteous manner
Complete all directives assigned by leadership effectively and in a timely manner
Qualification
Required
5 – 8+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
Must be willing to work weekends, holidays, nights and be on-call as needed
Fundamental electrical/mechanical knowledge required
Must have an excellent technical understanding of Field Systems, tolling hardware, electrical, software, and applications
Must be able to adapt to supporting multiple existing and new systems quickly with minimal training
Must be able to write system documentation, document network designs or changes, and assemble a knowledge base
Must be adept at drafting reports and analyzing data
Comfortable exploring and testing new software/ hardware or abilities of current software/hardware
Possesses the skills and desire to take on added technical responsibilities
Some experience working with Linux
Windows operating systems
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Network Configurations
Preferred
Bachelor's degree in IT, military training, or electrical engineering preferred
IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
Benefits
Highly competitive insurance benefits
Paid Time Off
Matching 401(k) program
Company
NTE | NTE35W TEXpress Lanes
LBJ/NTE/NTE 35W TEXpress Lanes: Improving mobility in DFW. Dial #789 for roadside assistance. Follow https://linktr.ee/texpress for all social media.
51-200 employees
H1B Sponsorship
NTE | NTE35W TEXpress Lanes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Pablo Ferrando
Chief Operating Officer
Company data provided by crunchbase