Barclays · 10 hours ago
Customer Support Collections Specialist
Henderson, NV
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $56K/yrBarclays is a leading global financial services provider, and they are seeking a Customer Support Collections Specialist to deliver exceptional customer service and efficient collections. The role involves collaborating with customers to negotiate repayment arrangements on outstanding loans and credit card payments while maintaining accurate records of all collection activities.
BankingConsumerFinancial ServicesWholesale
Responsibilities
Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively
Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes
Collaboration across functional projects and initiatives to support the broader business operations team
Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance
Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies
Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
No people leadership roles at this grade
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members
Identify escalation of policy breaches as required
Take responsibility for customer service and operational execution tasks
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function
Work within well-defined procedures that may involve a variety of work routines
Demonstrate an understanding of the procedures
Evaluate and select the appropriate alternatives from defined options
Make judgements based on the analysis of factual information
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required
Qualification
Required
Working experience within collections or customer service
Moderate computer literacy
Verbal and written communication skills
Preferred
Knowledge within a banking or credit card role
Ability to be accurate and responsive
Dependable work ethic
Company
Barclays
Barclays is a transatlantic consumer and wholesale bank with global reach, offering products, and services.
Founded in 1690
10001+ employees
H1B Sponsorship
Barclays has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (621)
2024 (610)
2023 (639)
2022 (720)
2021 (571)
2020 (448)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-09-09IPO
Leadership Team
Geoffrey Belsher
Chief Executive Officer for Canada
David Morris
Salesforce Platform Product Owner
Recent News
2026-01-24
legacy.thefly.com
2026-01-23
Company data provided by crunchbase