QuadMed · 13 hours ago
Dental Practice Program Manager
West Allis, WI
Full-time
Onsite
Senior Level
5+ years expQuadMed is a healthcare organization focused on providing value-driven health and wellness services. They are seeking a Dental Practice Program Manager to oversee the dental service line, ensuring high-quality patient care and operational efficiency across multiple locations.
Printing
Responsibilities
Owns the overall planning, strategic direction, and performance of the service line, aligning with organizational goals, employer client needs and industry best practices. Translates strategy into actionable initiatives, timelines, and measurable outcomes
Leads the design, development, implementation, and continuous improvement of dental program policies, procedures and operational best practices for the service line, ensuring it is scalable, sustainable and delivers best-in-class care. Identifies opportunities for optimizing technology solutions, including emerging AI-enabled tools, to improve workflows, efficiency, data insights, and patient experience
Oversees day-to-day operations of onsite dental practice(s), ensuring efficient workflows and high-quality patient care. Monitors productivity, scheduling, utilization, and capacity planning. Oversees dental equipment, supplies, vendor relationships, and inventory management
Manages dental staff with responsibilities for hiring, onboarding, performance management, employee engagement, and professional development. Foster a culture of patient-centered care, collaboration, accountability, and continuous improvement
Serves as the primary point of contact for clients related to dental services
Collaborates with internal partners cross-functionally to establish opportunities for improved clinical outcomes across the patient population
Manages the dental program budget, including labor, supplies, and equipment. Identifies opportunities to improve operational efficiency, reduce costs, and enhance the value of dental services for clients
Collects and analyzes program KPI data to develop clear, actionable reports and dashboards to inform strategic planning, operational improvements, and program growth decisions
Ensures compliance with federal, state, and local regulations governing dental practice operations, licensure, OSHA, HIPAA, infection control, and clinical documentation
Performs other duties as assigned or necessary to support the office/organization
Qualification
Required
Bachelor's degree in Healthcare Administration, Public Health, or related field
Minimum five (5) years of experience in dental practice management, healthcare operations, or multisite healthcare management
Minimum three (3) years of formal people management experience, preferably in a dental, clinical or healthcare environment
Current CPR (BLS) certification or must be obtained within 60 days of hire
Deep understanding of dental practice operations, workflows, and regulatory requirements, combined with healthcare strategy and service line management
Knowledge of emerging trends, technologies, and best practices in dental care delivery, with the ability to design systems and processes that scale effectively across multiple sites
Deep knowledge of quality improvement, patient experience standards, and healthcare compliance
Familiarity with population health principles
Excellent organizational, operational planning, and execution skills, paired with strategic thinking
Strong client-facing communication and presentation skills
Proficiency in healthcare IT systems, dental EMRs, and standard business applications including Microsoft Office, with the commitment to grow proficiency in the use of AI tools to drive innovation across operations
Knowledge of dental billing and insurance processes
Financial acumen related to budgeting, forecasting, and operational performance in healthcare settings
Data analysis and reporting skills, including KPI tracking and performance improvement, with the ability to use data to drive business decisions
Strong leadership, coaching, interpersonal, and team development skills, with the ability to lead through ambiguity and build structure for a growing program
Ability to champion continuous improvement by identifying issues, analyzing root cause, implementing effective solutions, and leading change management while maintaining operational stability
Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion
Preferred
Additional education and/or certification in dental profession (e.g., Dental Hygiene, Dental Assisting, etc.) a plus
Familiarity with dental practice management systems, EMRs, and scheduling/billing workflows
Benefits
401(k)
Holidays
Vacations
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Company
QuadMed
QuadMed is a privately held commercial printing company. It is a sub-organization of Quad.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Ness
Chief Growth Officer
Recent News
2024-05-05
Business Wire
2024-01-08
Company data provided by crunchbase