Jobs via Dice · 1 day ago
Problem Manager
Oldsmar, FL
Contract
Hybrid
Mid Level
$55/hr - $85/hrJobs via Dice is a company that measures and analyzes media consumption and consumer behavior, providing crucial audience data for advertisers and media companies. They are seeking a Problem Manager to fulfill the Problem Management function, working closely with the IT service management group to manage major incidents and analyze data trends.
Computer Software
Responsibilities
Work closely with the IT service management group within the technology function
Get involved in areas that are involved in the technology framework to ensure effective interface
Look at major incidents that come in and manage them effectively
Drive the questions, analyze data, and pick up trends as part of problem management
Help implement maturity improvements in IT service management processes
Qualification
Required
ServiceNow
ITIL
Problem Management
Data Analysis
Root Cause Analysis
ITIL certifications
ServiceNow service management modules
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase