Pima County · 7 hours ago
Network Operations Center (NOC) Agent
Tucson, AZ
Full-time
Onsite
Entry Level
$23.94/hr - $28.73/hr
2+ years expPima County is seeking a Network Operations Center (NOC) Agent to provide high-quality customer support to nearly 7,000 County employees. The role involves analyzing and resolving client operational issues, providing training and technical support, and monitoring IT infrastructure to ensure proper operation.
GovernmentHealth CareRecyclingSustainabilityWaste Management
No H1B
Responsibilities
Captures and records actions taken in Service Desk system following Service Desk procedures
Analyzes and resolves client operational issues related to client applications, computing or communications environment and related software/hardware
Provides training, technical support, and consultation to users and other IT staff as required
Provides technical and user training information to staff, users, consultants, and vendors regarding installed software and hardware
Assists technical application, computing and communications personnel, as appropriate in identifying and resolving problems through the use of installed diagnostic and monitoring tools
Monitors IT infrastructure and application components for proper operation within established performance, function and availability expectations to achieve service level agreements
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties
Executes daily, weekly, monthly and other periodic scheduled jobs
Schedules and generates production runs and special reports; Analyzes and resolves operational problems and consults or informs appropriate staff when assistance is required
Assists in trouble shooting application and computing and/or communications issues
Performs and completes routine maintenance, production records, activity logs and other routine documentation
Operates various data center and/or other peripheral equipment
Maintains and/or performs backups and/or restores following associated off-site storage management procedures
Maintains inventories of supplies and equipment, and may move supplies and equipment where required
Qualification
Required
High School diploma or G.E.D. equivalent
Two years of experience working in an information technology related field providing any combination of customer-facing technical support, communications hardware/software support, computer hardware/software support, and/or working in a technical call center or technical help desk environment
Successful background check
ACJIS certification
Valid driver license is required at time of application
Valid AZ driver license is required at time of appointment
Employees must attain and maintain access certification for all relevant departmental databases required of assigned position
Some positions must possess and maintain as a condition of employment the Terminal Operator for ACJIS certification
Preferred
Minimum two (2) years experience providing support in a help desk, service desk, or call center environment
Experience providing support for Active Directory, Exchange Online, or File/Folder Sharing (e.g., NTFS, SharePoint, OneDrive)
Experience with a team, troubleshooting issues relating to computer systems, software, or hardware
Experience working in a 24x7x365 environment requiring holiday, evening, and weekend shifts
Experience in a customer-facing role requiring the documentation and communication of technical solutions to non-technical end users
Company
Pima County
Pima County is a government sector that provides health, development, business, community, sustainability, wastewater & recycling services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.49MKey Investors
U.S. Environmental Protection Agency
2023-10-23Grant· $0.49M
Recent News
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