Artisight · 4 hours ago
Senior Client Success Manager
United States
Full-time
Remote
Senior Level
5+ years expArtisight, Inc. is a smart hospital platform powered by artificial intelligence providing virtual care and quality improvement. They are seeking a Senior Client Success Manager to drive value realization and relationship management for healthcare clients, enhancing retention and growth across the organization.
Artificial Intelligence (AI)Health CareHospitalInternet of ThingsMedicalSensor
No H1B
Responsibilities
Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
Drive new business growth within existing client accounts through advocacy and referenceability
Manage client escalations and guide them to successful resolution
Contribute to scaling Client Experience processes and policies alongside Artisight leadership
Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders
Qualification
Required
5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or background in consulting or as a program delivery owner for a large enterprise within Healthcare
Experience working in healthcare, specifically with patient care delivery systems and hospital operations
Demonstrated ability to lead client relationships and drive customer retention with technical SaaS products
Comfort working with executives, clinicians, project managers, and technical stakeholders
Strong communication skills and a collaborative working style, with the ability to adjust your approach for different audiences
A thoughtful, organized approach to managing complex processes and tracking client success metrics
Knowledge of nursing workflows and hospital operations
Preferred
Familiarity with customer success platforms and enterprise healthcare software
Experience in sustaining business growth and profitability by maximizing customer value
Exposure to analyzing data to improve customer outcomes and experience
Company
Artisight
Artisight is an IoT sensor network for healthcare to provide virtual care, quality improvement, and care coordination solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57M2024-01-11Series B· $42M
2023-01-01Series Unknown
2022-04-30Convertible Note· $15M
Leadership Team
Andrew Gostine
Co-Founder & CEO
Timothy Koby
Co-Founder & CSO
Recent News
Business Wire
2026-01-13
Business Wire
2025-10-23
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