State of Arizona · 13 hours ago
Lead eService Tax Analyst
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $66K/yr
5+ years expThe State of Arizona is committed to excellence in public service and innovation, and they are seeking a Lead eService Tax Analyst to oversee the eServices unit. This role involves leading a team that implements and maintains electronic filing systems for various tax types while analyzing tax laws and providing support to internal and external stakeholders.
GovernmentOffice AdministrationPublic Relations
No H1B
Responsibilities
Serves as lead as for the eServices team to include subject-matter expert for team operations; point of escalation and peer mentor; "back up" monitoring for supervisor as needed; contributor toward positive team culture; conferring with superior, presenting and resolving difficult problems or questions, discussing plans and actions to be taken, making decisions
Reads and interprets State, Federal and local codes, laws and rules in order to prepare reports or utilize in work activities
Reviews, analyzes, and interprets new legislation in order to prepare guidelines, summaries, and recommendations to advance and maintain the agency’s electronic filing systems
Reviews taxpayer problems and questions concerning taxes, inconsistencies in reported information, interpretation of statutes or regulations; exercises judgment and discretion; resolves problems, makes determinations
Writes detailed reports based on research, analysis and evaluation of data pertaining to specific projects, conditions or proposals under study, involving application of expert or highly specialized knowledge, and recommendations for actions to be taken or resolution of problems
Evaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes to management
Confers with agency officials, staff members and third-party software representatives of other agencies to acquire information needed to support and advance the agency’s electronic filing systems
Coordinates implementation of process and system improvements, and develops training materials to provide systems training
Develops or updates functional or operational manuals outlining established methods of performing work in accordance with organizational policy
Evaluates the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve program or system issues
Reviews results of surveys, analyzes findings, and recommends practical solutions and implements those approved; designs and modifies automated and manual systems for specific applications
Provides guidance to the E-Services Team by planning, developing, directing, reviewing, and participating in the activities of a team conducting maintenance on existing systems and special projects
Serves as a liaison between software vendors, businesses and ADORs Information Technology division
Provides direct customer assistance, via phone, email, or in-person, regarding the use of department systems provides help desk services, troubleshooting customer concerns/problems
Provides technical system support for internal team members
Develops and maintains internal and external partnerships to promote the objectives of the agency and improve public service
Qualification
Required
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment
Minimum of five years' experience in tax and/or business systems analysis
Previous experience leading or participating in continuous improvement efforts
Principles and practices of auditing and accounting
Federal and State laws, case law and rules governing taxes administered by the agency
Principles and practices of public administration with emphasis on effective planning, organization, and management
Principles and techniques of automated information systems analysis, design, modification, and implementation
Principles, research methods and reporting techniques used in administrative studies
Operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities
Policies and procedures established for the ADOR internal and external tax filing and administration systems (TAS, AZTaxes, eFile, TPTFile Webfile)
Effective verbal, written, and listening communication skills
Exceptional negotiating, conflict resolution and time management
Effective interpersonal skills and demeanor
Strong mathematical skills to include addition, subtraction, division, multiplication, fractions, ratios, averages, and basic algebra
Effective organization and time management skills with the ability to make measurable progress on multiple assignment and projects simultaneously and work in high-pressure situations
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Proficient in the use of applications such as Altova XMLSpy and/or Azure DevOps
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to work both independently and collaboratively as part of a team establishing and maintaining effective working relationships
Ability to apply auditing and accounting methods and techniques; interpret Federal and State laws, and to apply case laws and rules governing taxes administered by the agency; interpret policies and procedures established for the agency's electronic filing systems; to conduct research and to perform quality control reviews; and to provide effective guidance and expertise in the development and Implementation of programs and projects
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to learn LEAN concepts, principles and tool
Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Preferred
Bachelor's degree in Business, Accounting, Finance, Management, Information Technology, or a related field
A relevant certification (e.g., Certified Public Accountant, Certified Management Accountant or similar)
Continuous process improvement-related certification or belt
Experience in IT methodologies and/or Quality Assurance testing
Benefits
Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Company
State of Arizona
As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
Recent News
Phoenix Business Journal
2025-01-11
The Arizona Republic
2024-01-27
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