Customer Success Manager jobs in United States
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Multiplier · 11 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Multiplier is a company at the forefront of the global hiring revolution, simplifying the process for businesses to hire and manage talent across borders. The Customer Success Manager (CSM) will build strong relationships with named accounts, ensuring they achieve their business objectives and drive growth through Multiplier's services.

ComplianceEmploymentHuman ResourcesSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
Identifying growth opportunities within your portfolio

Qualification

Customer relationship managementB2B SaaS experienceAccount PlanningValue-based salesCommunicationDetail-orientedProblem-solvingGrowth mindset

Required

Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
Min 2 years in pure enterprise account/ relationship management
Min 2 of the last 3 years overachieving goals and targets
A people-first, and growth mindset
An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
The ability to work independently, problem-solve proactively, and collaborate effectively
Comprehension of value-based sales
Discipline in Account Planning, Forecasting, and Quota Attainment

Preferred

Previous experience of working in customer success/service
A background at a HR SaaS company
Experience in working remotely

Company

Multiplier

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Multiplier is a leading global employment platform that manages employment, payroll & compliance for International Teams
dateFounded in 2020
location
New York, New York, USA
people-size201-500 employees
web-link
https://www.usemultiplier.com

H1B Sponsorship

Multiplier has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$77.2M
Key Investors
Peak XV PartnersSurge
2022-03-08Series B· $60M
2021-11-01Series A· $13.2M
2021-07-14Seed· $4M

Leadership Team

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Sagar Khatri
Co-Founder and CEO
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Vamsi Krishna
Co-Founder, MD Global HR Compliance & Advisory
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Recent News

PR Newswire
Multiplier Announces Strategic Leadership Appointments to Drive Customer Experience and Compliance at Scale
2026-01-20
PR Newswire
Palmetto Welcomes Clean Energy Visionary Jigar Shah to Advisory Board to Accelerate Strategic Growth of the Consumer-First Clean Energy Platform
2026-01-16
Tech Times
Strategic Considerations for Building a Multi-Region Workforce
2025-10-17
Company data provided by crunchbase