NEOGOV · 12 hours ago
*CURRENT SAWS EMPLOYEES ONLY* Senior Meter Alarms & Events Specialist
San Antonio, TX
Full-time
Onsite
Mid, Senior Level
$49K/yr - $84K/yr
3+ years expNEOGOV is looking for a Senior Meter Alarms & Events Specialist who will be responsible for coordinating the responsibilities of the Meter Alarms & Events Specialists. The role involves serving as a subject matter expert for AMI communication modules and meter alarms & events, while collaborating with various stakeholders to ensure effective operations and data management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Encourages, coaches, and monitors team members
Provides functional guidance by assigning and reviewing the work of the Meter Alarms & Events Specialists
Conducts training and identifies resource needs for the department
Serves as functional liaison with Information Services and other departments
Maintains collaborative working relationship with Itron’s and SmartWorks subject matter experts for events and alarms
Develops reports based on alarms and events produced by the AMI communication module and AMI meters
Recommends changes to existing procedures based on key performance metrics
Facilitates procedure updates with Itron, SmartWorks, and other SAWS resources to address events and alarms
Coordinates daily resolution of reported meter alarms and events
Reports meter anomalies that may be indicative of system and/or meter/module issues
Coordinates daily team assignments and resolves escalations
Reviews AMI-related data requests from SAWS business areas or from external entities (may have to determine the best means to obtain, extract and provide the data or report)
Extracts and validates AMI-related data used to support data sharing across the organization
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Three years' experience in customer service including one year experience as a Meter Alarms & Events Specialist in Customer Service
Preferred
5 years' experience in meter operations or related field
Benefits
Competitive, market-based salaries
Performance-based incentives
Medical benefits
Dental benefits
Life insurance
Prescription drug program
Vision care plan
Two retirement plans
Deferred compensation plans (457 plan)
Disability income
Paid leave (vacation, sick, personal)
Education assistance program
Employee assistance program
Flexible, tax-deferred health and dependent care spending accounts
Wellness programs
On-Site Fitness Facilities
Community service opportunities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase