Tower Federal Credit Union · 1 day ago
Loan Servicing Systems Administrator
Laurel, MD
Full-time
Onsite
Mid, Senior Level
$41.29/hr - $51.61/hr
5+ years expTower Federal Credit Union is seeking a Loan Servicing Systems Administrator to manage, support, and enhance their loan servicing systems. The role involves analyzing technical requirements, maintaining system integrity, and collaborating with various teams to ensure efficient operation of loan servicing processes.
Financial Services
Responsibilities
Administers and maintains core loan servicing systems including FICS Servicing, Fiserv DNA, Mortgage Accountant, and related applications
Develops and executes test cases and validation scripts for system updates, releases, and new functionality to ensure compliance with lending regulations and system integrity
Troubleshoots and resolves system-related issues, collaborating with IT and vendor partners to minimize service disruptions
Configures and manages user accounts, roles, permissions, and system parameters to meet operational and security standards
Writes, translates, and maintains system scripts and integrations to enhance performance and servicing efficiency
Monitors and addresses anomalies in credit bureau reporting; ensure data accuracy and regulatory alignment
Produces customized reports and data extracts for internal users, audits, and operational insight
Leads or supports disaster recovery efforts and test backups for all servicing applications
Identifies opportunities to streamline and automate loan servicing workflows; design and implement technological solutions that improve accuracy and efficiency
Maintains comprehensive documentation on servicing processes, system configurations, test protocols, and change management
Ensures all servicing activities and system changes comply with internal policies, secondary market requirements, and state/federal regulations
Provides user training for servicing system releases, updates, and enhancements
Serves as liaison between Loan Servicing and Information Systems for technical planning, troubleshooting, and implementation efforts
Participates in cross-functional initiatives and strategic projects that advance Tower Federal Credit Union’s operational goals
Performs other duties as assigned
Qualification
Required
Possession of a bachelor's degree in business, Finance or a related field, plus three to five years progressively responsible Mortgage and Consumer Loan Servicing systems administrator experience in the credit union /financial services field preferred
Five to seven years progressively responsible loan servicing systems administrator experience in the credit union/ financial services field
Experience with report creation and analysis using financial systems
Experience with FICS, Fiserv DNA, implementation and maintenance is preferred
Demonstrates strong attention to detail and initiative and resourcefulness as a self-starter
Advanced knowledge of MS Office is required
Effective oral and written communication skills
Requires strong background in consumer financing, working knowledge of simple interest loans, line of credit cycles, interest accrual, and general lending practices
Or equivalent combination of education and experience
Understands relational database structures and querying principles. Capable of interpreting system data and generating accurate reports using various tools and platforms
Proficient in Microsoft Excel, Word, Outlook, and PowerPoint. Able to create, analyze, and present data through spreadsheets, flowcharts, and presentations
Effectively communicates technical concepts to both technical and non-technical users. Able to document processes, draft user guides, and explain system changes or procedures clearly
Thorough understanding of loan servicing functions including payment posting, escrow administration, file maintenance, payoff processing, and collateral management
Demonstrates working knowledge of federal lending regulations (e.g., TRID, TILA, RESPA, BSA/AML, OFAC). Maintains compliance when handling loan data, disclosures, and servicing activities
Ability to maintain confidentiality
Understands and can apply credit union policies, loan product guidelines, and underwriting logic to servicing operations. Recognizes how changes affect servicing functions and member outcomes
Accurately identifies, analyzes, and resolves servicing system issues. Recognizes cause-and-effect relationships in servicing processes and applies critical thinking to propose lasting solutions
Interprets operational and financial data to make informed decisions. Develops and presents findings using graphs, dashboards, or reports to support loan servicing initiatives
Balances risk, compliance, and operational needs when recommending solutions or implementing changes. Makes sound decisions under pressure while minimizing potential exposure
Prioritizes multiple tasks and competing deadlines effectively. Organizes work to ensure consistent follow-through and meets all servicing commitments
Capable of coordinating system updates, testing releases, and ensuring post-deployment servicing processes are accurate and compliant
Creates and maintains clear, structured documentation for servicing workflows, testing protocols, and system procedures to ensure operational consistency and audit readiness
Communicates effectively with internal teams, vendors, and stakeholders. Writes clear procedures, emails, and technical documentation tailored to diverse audiences
Provides end-user support, conducts training sessions, and serves as a go-to resource for servicing system questions and updates
Handles member information and internal data with discretion. Maintains professionalism in all interactions and respects the confidentiality of sensitive data
Adapts quickly to changing systems, regulations, or business needs. Proactively updates knowledge and contributes to continuous improvement efforts
Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC
Benefits
$1000 Signing/Retaining bonus
Exceptionally low medical premiums
Company
Tower Federal Credit Union
Tower Federal Credit Union was founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Stafford
President & CEO
Recent News
Maryland Daily Record
2026-01-03
Tower Federal Credit Union
2025-09-04
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