AnazaoHealth · 10 hours ago
Customer Service Rep - Las Vegas
Spring Valley, NV
Full-time
Onsite
Entry Level
1+ years expAnazaoHealth is a specialty compounding pharmacy focusing on Wellness, Pain Management and Nuclear Medicine. They are seeking a highly-motivated Customer Service Rep/Registered Pharmacy Technician to join their professional Customer Service team in Las Vegas, responsible for handling customer inquiries, processing orders, and ensuring patient information accuracy.
Health CarePharmaceutical
Responsibilities
Talks with customers by phone and receives orders for office use products and prep calls to transfer new prescriptions to Tampa or Las Vegas pharmacist or responds to customer questions and/or requests for information including billing, order status, delivery status, etc
Answers telephone and directs calls to pharmacists and/or other pharmacy personnel, or takes necessary messages
Emails customer product information requests, product literature, and customer training on myAnazao to appropriate Sales Territory representative
Receives office use orders and prescriptions from pharmacist for processing into pharmacy computer system. Enters information into computer system accurately for pharmacy to fill medications
Receives and processes prescriptions via fax, mail and online ordering systems
Verifies and/or updates accuracy of patient information; i.e. address, allergies, etc
Ensures security of Protected Health Information as per HIPAA requirements
Enters new prescription orders into the computer system and enters credit card payment for patient pay prescriptions when appropriate. Communicates with customer desired ship type when receiving verbal order if applicable
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Follows reconciliation and reporting procedures for reporting to local, state and federal governing authorities as required by law by checking PDMP for patient prescriptions
May serve as a role model for the purposes of training new personnel
Maintains a clean, orderly work environment
Qualification
Required
Current Nevada Pharmacy Technician License
High school diploma or general education degree (GED)
At least one year of related experience and/or training, or equivalent combination of education and experience
Possess strong communication skills, be organized, and detail oriented
Basic computer skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
Interested candidates must be enthusiastic, professional, and self-directed
Preferred
Certified pharmacy technician preferred but not required
Benefits
401(k)
Health insurance coverage for you and your dependents
Paid holidays
PTO
Volunteer Paid Time Off
Company
AnazaoHealth
AnazaoHealth is a specialty pharmacy, appropriately licensed in all 50 states, that has been in the compounding business for 25 years.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-05-11Acquired
Leadership Team
Brian Hale
Human Resources Business Partner
Company data provided by crunchbase