Universal City Studios Credit Union · 20 hours ago
MSR I / Floater
Burbank, CA
Part-time
Onsite
New Grad, Entry Level
0+ years expUniversal City Studios Credit Union is seeking a MSR I / Floater to perform various transactional duties and deliver exceptional service to members. The role involves processing financial transactions, assisting with account openings, and providing support across multiple branches.
BankingFinancial ServicesNon Profit
Hiring Manager
Alberto Diosdado
Responsibilities
Greet and welcome Members to the credit union in a courteous, professional, and timely manner
Answer phones, emails, and follow-up on voicemails
Assist new Members in opening Memberships and accurately collecting all BSA/CIP required documents
Build relationships and enhance Member experience, respond to Member requests in a friendly, helpful, and positive manner
Process transactions in a prompt, efficient, confidential, and accurate manner
Receive share drafts/checks and cash for deposit into accounts, verify amounts, examine share drafts, checks for proper endorsement, and accurately enter deposits into computer records and core system
Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into the system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures
Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer/core system
Assist with mail or email transactions when available
Place holds on accounts for uncollected funds
Issue monetary instruments such as money orders, cashier’s checks, and open CDs
Maintain an up-to-date comprehensive knowledge on all credit union products, services, and policies that are handled or promoted by tellers
Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, laws, and regulations for the teller area, including robbery procedures, CIP and BSA
Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line/mobile banking, cashier’s checks, and money orders
Count, check, and package coins and currency
Balance cash drawer at the end of the shift and compare total amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary
Ensure that the teller station is properly stocked with forms, supplies, brochures, etc
Report malfunctions of teller computers and other equipment used at the teller stations
Serve as a floater between designated branch locations, offering operational and service support wherever assigned to maintain continuity in member experience
Qualification
Required
Minimum of six (6) months of cash-handling experience, such as teller or cashier duties
Strong commitment to reliability and punctuality, with dependable transportation to commute between multiple branch locations as needed (Burbank main branch and studio lot branch)
Flexible availability, including the ability to work Saturdays and varied schedules
Excellent member service, communication, and interpersonal skills
Ability and confidence to cross-sell and promote credit union products and services to meet members' financial needs
Must be able to pass a background check and credit check per regulatory requirement
Preferred
Previous experience working in a credit union or financial institution preferred; knowledge of credit union operations and member service standards strongly desired
Bilingual in English and Spanish: must be able to communicate effectively with members in both languages
Familiarity with Jack Henry's Symitar system or similar core processing platforms preferred
Benefits
401(k)
401(k) matching
Company parties
Dental insurance
Free food & snacks
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Life Insurance
Company
Universal City Studios Credit Union
Universal City Studios Credit Union is a non-profit banking services provider serving the entertainment community.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jesus Lopez
Chief Executive Officer
Company data provided by crunchbase