VIATEQ Corporation · 3 months ago
AWS Solutions Architect
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $160K/yr
3+ years expVIATEQ Corporation is looking for a skilled AWS Solutions Architect who will build and launch Amazon Connect solutions for their customers. In this role, you will help organizations understand best practices around advanced cloud-based solutions and provide advice on strategies for migrating existing workloads to the cloud.
CollaborationConsultingManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates for delivering that ROI
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Liaise between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and managing expectations and priorities
Deliver customer end-user training and documentation
Lead vision and strategy discussions with contact center and customer service leadership and management
Drive best practice contact center design into each and every aspect of solution delivery
Manage all aspects of project and customer communications
Exercise independent judgment, and take the lead role on enterprise-level projects with minimal direction from senior management
Qualification
Required
3+ years of experience working as a Solutions Architect on Amazon Connect solutions
3+ years of experience in design, implementation, or consulting
At least one AWS certification
Preferred
AWS Solutions Architect Certification or other AWS certifications
Infrastructure architecture, database architecture, and networking experience
Advanced knowledge of AWS services and cloud architecture
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks for building, testing, and deploying software
Benefits
Comprehensive healthcare
401(k)
Paid time off
Flexible spending accounts
Professional development reimbursement
Other benefits for you and your family
Company
VIATEQ Corporation
VIATEQ is a proactive provider of collaborative solutions for federal government agencies.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Luis Nino
Chief Growth Officer
Company data provided by crunchbase