Akron Children's · 12 hours ago
Scheduling Coordinator - Rehab Services
Akron, OH
Full-time
Onsite
Entry, Mid Level
2+ years expAkron Children's is seeking a Scheduling Coordinator for their Rehab Services department. In this essential role, you will coordinate services between clients' needs and staff availability while managing appointment requests and ensuring client satisfaction in a fast-paced environment.
Health Care
Responsibilities
Is a subject matter expert, providing additional support and back up assistance as deemed necessary
Is accessible and able to mentor new team members
Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim
Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay
Recruits and trains patients to access My Chart personal health record
Exceeds achievement of productivity and quality standards as stipulated by departmental goals
Is the subject matter expert, providing assistance with the use of computer systems, insurance/government regulations and Children's policies/procedures used within the department
Promotes collaboration and call center success
Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned
Other duties as required
Qualification
Required
Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, copy machine, multi-line phone, FAX machine, etc.) required
Excellent keyboarding/data entry skills required
Organizational skills, with attention to detail required
Notable client service, communication and relationship building skills required
Ability to function independently and as a team player in a fast-paced environment required
Must have strong written and verbal communication skills and excellent spelling. Professional demeanor required
Minimum 2 years of experience in patient registration, scheduling, banking, office, or related medical field using computers required
Proven knowledge of third party payer and managed care insurance requirements required
Preferred
Epic software is preferred
High school diploma or GED preferred. Degree or progress towards degree preferred
Basic knowledge of medical terminology and patient scheduling experience preferred
Up-to-date CHAA - (CHAA is a National Association of Healthcare Access certification for Healthcare Access Associates) or related medical certification preferred
Company
Akron Children's
More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$3.2MKey Investors
Youngstown FoundationKeyBankNational Institute of Nursing Research
2024-12-12Grant· $0.1M
2024-01-24Grant· $0.75M
2023-04-05Grant· $1.3M
Leadership Team
Lisa Aurilio
Chief Operating Officer
Recent News
Business Journal Daily | The Youngstown Publishing Company
2025-07-17
2025-05-27
Business Journal Daily | The Youngstown Publishing Company
2025-05-07
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