First Community Bank · 2 months ago
Teller II
Chesterfield, VA
Full-time
Onsite
Entry Level
1+ years expFirst Community Bank is committed to enhancing community banking through employee engagement and customer satisfaction. The Teller II serves as the frontline for customer relations, assisting with routine banking transactions and basic customer service requests to foster loyal customer relationships.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Cash checks and disburse funds after verifying signatures when applicable and sufficiency of funds to support withdrawals
Accept deposits, confirming accuracy of transaction
Prepare, verify, and issue official checks and loan proceed checks
Prepare, verify, and process deposits from night deposit box, loan payments, withdrawals, currency and coin orders, safe deposit box payments, etc
Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents
Enter transactions in Bank’s Teller Capture software with accuracy and precision, recording all transactions and producing customer receipts
Maintain a neat and organized work area that ensures the safety of all negotiables and confidential records
Make sales referrals suggesting alternative banking options, including the cross-selling of the Bank’s products and services
Manage risk in every transaction and detect fraudulent transactions to prevent losses
Recognize customer needs and introduce new products and services (credit cards, savings accounts, insurance, etc.)
Reconcile cash drawer to the accepted Company’s balancing expectations by proving cash transactions, counting, and packaging currency and coin
Assist customers with check order requests, online banking access needs, and debit card support, making referrals to other branch staff as needed
Maintain defined supply of currency and turn in excess and mutilated/unfit currency to the Head Teller
Comply with bank operations and security procedures and dual-control requirements
Understand and practice the importance of keeping all customer and banking information confidential
Maintain enthusiasm about the Company’s LIFT program or any marketing campaign. Understand the importance of distributing the Tell-a-Friend coupons
Perform new account sales presentation, in person and over the phone
Complete training, as assigned, within the expected timeframes
Assist Teller Is in more complex transactions as well as mentor them on an ongoing basis
All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description
Qualification
Required
High school diploma or equivalent
One year or more of teller experience and demonstrated proficiency using the teller system and ancillary supporting software
Demonstrated proficient verbal and written communication skills, including excellent telephone etiquette and legible handwriting
Demonstrated active listening skills and ability to ask questions to clarify/determine customer need
Demonstrated ability to maintain composure and professionalism when dealing with upset customers
Strong attention to detail
Excellent math skills
Trustworthiness and ability to act with integrity
Be customer satisfaction-oriented with interpersonal skills to contribute to a productive and team oriented work environment
Ability to lift up to 25 pounds occasionally and to stand for extended periods of time
Ability to travel, as needed
Preferred
Two years of customer service experience preferred
Benefits
Health, vision, and dental insurance
401(k) plan with employer match
Life insurance
Paid vacation days
Holidays
Other time off options
Company
First Community Bank
First Community Bank is a comprehensive banking and financial services company with 67 financial centers located in West Virginia, It is a sub-organization of First Community Financial.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-02-19Acquired
2001-03-01IPO
Leadership Team
Rachel Nesheim
President & CEO
Jason Belcher
Chief Operating Officer
Recent News
Morningstar.com
2025-10-31
First Community Bankshares, Inc.
2025-07-22
2025-07-22
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