Lanier Islands Resort · 1 day ago
Assistant Front Office Manager
Buford, GA
Full-time
Onsite
Entry, Mid Level
2+ years expLanier Islands Resort is seeking an Assistant Front Office Manager to develop a team that provides exceptional service and supports both personal and professional growth. The role involves managing front office operations, ensuring customer satisfaction, and overseeing staff training and development.
Hospitality
Responsibilities
Assist the Front Office Manager in managing the Front Office Operations to ensure complete customer satisfaction, quality service, and compliance with directives established by management
Monitor and maintain front office systems and equipment
Track guest satisfaction surveys and introduce initiatives geared towards improving team performance
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
Develop working relationships with coworkers, associates, and other managers
Knowledge of using “check book system” and creating purchase orders
Ability to anticipate business needs to ensure sufficient coverage at the front desk, PBX, and bell stand
Fully able to support entire team, including checking in/out guests, reservations, PBX, bell /guest/valet services, room blocking for transient and group rooms control knowledge
Knowledge of night auditing, Attendance on Demand, Time Edits, Payroll process, and HR processes are part of the operation
Cash handling, adjustments with back up, transportation weekly report, end of shift reporting. Professional, polite, calm, ability to work in a very high stress and ever-changing environment, ability to work independently without supervision
Attend daily stand-up operations meeting, weekly resume meeting/staff meeting, and ensure proper communication back to team
Develop and lead a culture of anticipating guest needs, outstanding problem resolution, and creating memorable experiences for our guests
Other duties as assigned by management
Qualification
Required
Must be at least 18 years of age with a valid driver's license and clean MVR for 3 years
High School diploma or GED plus two years prior hotel industry experience; preferably within the front office department
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of the organization
Knowledge of Opera, Amadeus, and Microsoft Office is required
Ability to utilize all applicable applications to improve work processes and guest experience
Preferred
Prior supervisor experience preferred
Knowledge of Micros, Spa Soft, and Guestware are preferable
Company
Lanier Islands Resort
Situated along the shores of Lake Sidney Lanier, our resort features 1,500 scenic acres, beckoning to families and corporate groups alike.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Missy Burgess
Director of Island Sales and Partnerships
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