State of Florida · 1 day ago
SENIOR CONSUMER SERVICE ANALYST - 42000882 (FOR INTERNAL AGENCY EMPLOYEES ONLY)
Tallahassee, FL
Internship
Onsite
Intern, Mid, Senior Level
$43K/yr - $47K/yr
1+ years expThe State of Florida's Department of Agriculture and Consumer Services is seeking a Senior Consumer Service Analyst. This role involves analyzing and processing documents, mediating disputes, and providing information to consumers and businesses regarding regulatory responsibilities.
Government Administration
Responsibilities
Analyzes and scans incoming documents into the Division of Consumer Services (DOCS) or other department database
Verifies scanned documents to ensure correct database placement, completeness of information and readability
Accurately inputs public record information into the DOCS or other department database according to established guidelines
Reviews Documents To Determine Appropriate Action, Including communicating deficiencies to businesses; determining if the issuing of a permit, registration or license is required; referrals to other personnel, sections or government agencies; analyzing and processing complaints or other evidence to identify regulatory violations; sending appropriate letters to businesses and consumers along with any necessary follow-up to achieve desired results
Communicates in writing and by phone with businesses, consumers, other governmental agencies, and claimants to provide services as required and follows up as necessary. Documents all communications in DOCS or other department database
Creates reports, letters, memoranda, proposals, bond claim affidavits and other official documents necessary to complete assigned tasks
Works with businesses and consumers to informally mediate disputes within programs regulated by the Division of Consumer Services or non-regulated programs by letter, email, fax and phone. Updates database with all documents and communications pursuant to the mediation and closes case by entering appropriate status based on the informal mediation results
Refers complaints with regulatory violations for potential administrative action (including bond claims) based upon the analyses of properly documented records
May assist department's legal staff in preparation of court cases, including court appearances to provide testimony, if/when necessary
Assists management in conducting necessary research and/or providing regulatory statistics, as requested. May also assist management by monitoring and reviewing complaint handling processes to detect areas that may need improvement
Provides division personnel with relevant information and materials to assist in the preparation of administrative complaints, court actions, and other reports or correspondence necessary for resolution of registration issues, mediation and/or enforcement
Provides information to consumers, businesses and claimants on their rights and responsibilities, and provides information on the duties and regulatory responsibilities and functions of the Division of Consumer Services
This position is required to assist other sections within the Division of Consumer Services, and performs related work and other tasks as required by division management
Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations
Qualification
Required
A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work
College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience
An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements
Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained
Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency
All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile)
Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position
Responses to Qualifying Questions must be verifiable in the Candidate Profile
Successful applicants must pass a background screening, including fingerprinting, as a condition of employment
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one Personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com ;)
Flexible Spending Accounts
Tuition waivers
And more!
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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