NEBCO, Inc. · 4 hours ago
Lead Customer Service Representative
Lincoln, NE
Full-time
Onsite
Entry, Mid Level
1+ years expNEBCO, Inc. is a fourth-generation, family-owned business that operates multiple Ready Mixed plants in Nebraska. The Lead Customer Service Representative will oversee the Customer Service Representative group, ensuring effective communication with customers regarding orders and deliveries of Ready Mixed Concrete while maintaining high standards of customer satisfaction.
Building MaterialReal Estate
Responsibilities
Serves as first point of contact for CSRs regarding ordering and scheduling
Assigns CSRs to place customer calls on behalf of managers and dispatchers; Receives tasks from manager and independently delegates those tasks appropriately
Responds and interacts with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensures customers are aware of the value-added products we offer
Logs off the phone during low call volume to oversee and ensure accuracy of all orders scheduled to go out within the next hour
Identifies and reports recurring issues related to orders or CSR performance to dispatch management
Enters information into the dispatch system and enters orders through emails and Truckast platform; assures accuracy of data input
Evaluates the customer’s order, suggests any enhancements like fibers, calcium, and non-chloride accelerators, or retarders that will aid in placement or finishing
Analyzes order information and evaluate results to choose the best solution and anticipate/solve problems
Professionally represents the company and our products to the customer in a manner that is complete, truthful and factual. Occasionally may be required to explain company policies and procedures
Follows established phone courtesy standards. Uses tact and is polite when dealing with customers and employees; always strives for customer satisfaction. May be required to handle customer concerns/complaints
May be required to perform administrative duties, as needed
Other duties may be assigned
Qualification
Required
High school diploma or general education degree (GED); and one year related experience in customer service, call center, or related environment; or an equivalent combination of education and experience
Must have computer literacy and accurate keyboard skills to perform the customer service and systems aspects of the position
Must have good people skills with an ability to listen, understand and assure complete information is received on all orders
Good working knowledge of the layout of the City and surrounding areas
Previous experience understanding the requirements of working within a confined environment that is there to service the customer and the employees of the organization
Must be flexible regarding work schedule
Ability apply basic mathematical knowledge such as addition, subtraction, multiplication and division into all units of measures, and ability to compute rate, ratio, and percent
Good leadership skills and ability to provide training, guidance, and delegate to others
Excellent customer service experience with good phone skills
Must be able to produce high quality, accurate work
Must be skilled in solving problems with good workable solutions
Ability to adapt with constant changes in the workplace
Preferred
Previous company product knowledge &/or sales experience is helpful but not required
Benefits
Retirement Plans
PAID Holidays
Insurance Benefits
Wellness Program - with the opportunity to earn five additional days off
PAID Time Off
On the Job Training
Company
NEBCO, Inc.
NEBCO, Inc. is a concrete paving and asphalt surfacing service provider.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase