State of Florida · 2 days ago
PROGRAM ANALYST II (WT: CUSTOMER RESOLUTION SPECIALIST) - 76003026
Tallahassee, FL
Full-time
Onsite
Mid Level
$41K/yr - $41K/yrThe Florida Department of Highway Safety and Motor Vehicles is dedicated to providing highway safety and security. They are seeking a Program Analyst II to resolve escalated inquiries by investigating, analyzing, and responding to customer issues in writing.
Government Administration
Responsibilities
Researches and responds to inquiries to resolution through verbal and written communication with the customer and other internal areas
Maintains a comprehensive, vastly detailed, and current understanding of motor vehicle and driver license transactions, to resolve the customer’s issue completely or provide a detailed written explanation of the customers plan of action
The writing skills necessary to create letters and emails with the use of proper grammar and punctuation to provide information to customers effectively, efficiently, and professionally
Skill in using Microsoft Office Suite to include Word, Outlook, Teams
Skill in the use of general office equipment to include computer, fax, and copier
Skill in the use of Online Registration and Identity Operating Network (ORION), Driver and Vehicle Information Database (DAVID), and CSC-Expert Systems
Skill in providing written customer service to internal and external customers
Ability to maintain high standards of professionalism, diplomacy, and patience while handling difficult situations
Ability to communicate effectively and efficiently, both orally and written
Ability to work independently and as a team
Skill in intranet research
Ability to research and facilitate resolutions for escalated inquiries with little or no guidance
Qualification
Required
Researches and responds to inquiries to resolution through verbal and written communication with the customer and other internal areas
Maintains a comprehensive, vastly detailed, and current understanding of motor vehicle and driver license transactions, to resolve the customer's issue completely or provide a detailed written explanation of the customers plan of action
The writing skills necessary to create letters and emails with the use of proper grammar and punctuation to provide information to customers effectively, efficiently, and professionally
Skill in using Microsoft Office Suite to include Word, Outlook, Teams
Skill in the use of general office equipment to include computer, fax, and copier
Skill in the use of Online Registration and Identity Operating Network (ORION), Driver and Vehicle Information Database (DAVID), and CSC-Expert Systems
Skill in providing written customer service to internal and external customers
Ability to maintain high standards of professionalism, diplomacy, and patience while handling difficult situations
Ability to communicate effectively and efficiently, both orally and written
Ability to work independently and as a team
Skill in intranet research
Ability to research and facilitate resolutions for escalated inquiries with little or no guidance
Preferred
Experience in writing, research, analysis, and resolution of Driver License and Motor Vehicle related inquiries or complaints
All candidates must pass a written skills test that evaluates their ability to compose letters and emails
Benefits
Paid Parental Leave
Annual and Sick Leave Package
Nine Paid Holidays
State Health and Life Insurance
Educational Benefits
Contributory Retirement Plan
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
St Pete Catalyst
2026-01-25
St Pete Catalyst
2026-01-14
2026-01-14
Company data provided by crunchbase