1-800-GOT-JUNK? · 13 hours ago
Customer Solution Advisor
Mission, KS
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrSouthwind, a leading operator in the home services industry, is seeking an Inside Sales Representative for their Junk division at 1-800-GOT-JUNK?. In this role, you will handle inbound customer calls, gather details for junk removal, and schedule on-site estimates, ensuring a seamless experience for customers and supporting operational success.
Customer ServiceEnterprise SoftwareRecycling
Responsibilities
Answer inbound calls from customers requesting junk removal services
Ask targeted questions to understand what items need to be removed
Educate customers on the junk removal process and what to expect during a free estimate
Schedule on-site estimates for Junk Crews with accuracy and urgency
Confirm appointment details and ensure a smooth handoff to Operations
Document customer information clearly in CRM and scheduling systems
Follow up when needed to confirm appointments or answer questions
Consistently meet or exceed performance metrics, including:
High-volume inbound call handling
Appointment booking and show rate targets
Quality and accuracy standards
Qualification
Required
Strong verbal communication and active listening skills
Ability to stay organized and efficient in a high-volume call environment
Confidence asking questions and guiding customers through next steps
Positive, team-first attitude with a customer-focused mindset
Comfort using computer systems and CRM tools
Preferred
Experience in inside sales, customer service, call centers, hospitality, or retail
Home services experience
Benefits
Paid time off
Medical, dental, and vision insurance
401(k) with company match
Life insurance and optional HSA/FSA
Company
1-800-GOT-JUNK?
The World's Largest Junk Removal Service
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Klug
franchise partner
Baxter Robb
Franchise Partner
Recent News
Company data provided by crunchbase