NC Department of Health and Human Services · 18 hours ago
Associate Director, Quality Management
Wake County, NC
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$73K/yr - $143K/yr
7+ years expThe North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for the health and well-being of North Carolinians. The Associate Director of Quality Management provides strategic leadership for NC Medicaid’s Quality Strategy and oversees quality assurance initiatives.
Health Care
Responsibilities
Guiding NCQA accreditation activities, managing External Quality Review processes, leading quality-related contractual requirements
Leading learning collaboratives with external stakeholders, strengthening internal and external partnerships, and facilitating cross-agency quality workgroups
Delivering comprehensive project and program management support for statewide quality initiatives and overseeing both clinical and non-clinical Quality Managers and staff
Qualification
Required
Master's degree in an area specific to the program from an appropriately accredited institution and five years of experience in the area of assignment, including three years in a supervisory or consultative capacity
Bachelor's degree in an area specific to the program from an appropriately accredited institution and seven years of experience in the area of assignment, including three years in a supervisory or consultative capacity
an equivalent combination of education and experience
Strong project management capabilities
Foundational understanding of Six Sigma principles to drive operational efficiencies and advance quality outcomes for Medicaid beneficiaries statewide
Preferred
Familiarity with relevant and current NC Medicaid operations, including challenges unique to Medicaid program administration and PHP contract management oversight
Proven leadership in managing diverse teams, including clinical and non-clinical staff, with a strong record of staff development, coaching, and establishing effective work plans
Experience overseeing complex, multi-stakeholder projects and programs, ensuring contract compliance, timely execution of deliverables, and data-driven decision-making at an enterprise level
Demonstrated experience designing and implementing systemwide quality improvement initiatives, including applying Lean Six Sigma principles and quality improvement tools to drive operational and performance outcomes
Previous experience working with NC Medicaid or the Division of Health Benefits with understanding of operational structures, policy requirements, and managed care oversight expectations
Benefits
Employees can participate in health insurance options
Standard and supplemental retirement plans
And the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Employees also receive paid vacation, sick, and community service leave
In addition, paid parental leave is available to eligible employees
Company
NC Department of Health and Human Services
The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Erin Matteson
Chief Financial Officer, Opportunity and Well-being
Jean M. Sandaire
Business Manager/CFO - O'Berry Neuro Medical Treatment Center
Recent News
Seattle TechFlash
2025-04-16
Seattle TechFlash
2025-03-27
Triangle Business Journal
2025-03-21
Company data provided by crunchbase