MyMichigan Health · 12 hours ago
HR Representative
Midland, MI
Full-time
Onsite
Mid Level
3+ years expMyMichigan Health is a technology-driven organization seeking an HR Representative to serve as a point of contact for leaders and employees regarding various HR-related inquiries. The role involves advising on policies, conducting onboarding activities, and ensuring compliance with HR procedures while providing exceptional customer service.
Health CareHospital
Responsibilities
Maintains personnel files (electronic and physical) in compliance with applicable legal requirements
Keeps employee records up-to-date by processing employee transactions (status changes, record changes, rate changes, etc.) in a timely fashion
Ensures that pre-employment checks and processes are completed in accordance with the Employment Screening Policy, Federal and State Law
Conducts onboarding gap analysis to identify opportunities for improvement and to ensure legal/policy compliance
Maintains listing and knowledge of approved positions along with assigned salary grade levels
Facilitates and conducts all onboarding activities ensuring their proper and timely completion
Is responsible for the pre-employment process from date of acceptance to start date
Keeps the Recruiter and other stakeholders informed of the new hires status
Through telephone or email support, resolve questions as described in job summary with goal set at resolving questions or issues at first incoming call
Triage as necessary more complex questions and issues unable to resolve at this level to Human Resources Strategic Partners or Center of Excellence team members
Uses technology to document nature and resolution of the contact
Resolves onboarding issues or concerns with the highest level of customer service
Communicates issues/concerns to the Recruiter and/or Recruitment Manager for resolution if necessary
Researches and recommends improvements to enhance the new hire experience and improve new hire retention
Collaborates with Recruiters to identify recruitment/onboarding related opportunities to reduce 90 day and first year turnover
Operate Inventory Control Software, Microsoft Office Software (Word, Excel, PowerPoint, Outlook Express, FileNet, IBM Content Navigator, Avaya,Centers for Medicare and Medicaid Services (CMS), Infor Talent Management, Infor Talent Acquisition, Infor (S3), DameWare,) and office equipment
Type proposals, letters, and miscellaneous correspondence
Maintains detailed files for documentation
Daily mail and drop box distribution
Processes benefit corrections and wage change into Infor
Initiate check/retro payment request as required
Analyze, audit, and reconcile various deductions and earnings including but not limited to commissions, bonuses, 403b, and taxes in response to inquiries
Educate employees on company practice and tools such as MyMichigan Health Website, Manager and Employee Self Service vehicles to encourage employees to resolve and process future minor questions on their own, enabling reduction of call volume to support more efficient traffic on higher profile questions and issues within the employee service center
May participate in training for employees and leaders
Develops and recommends revisions to HR related policies, process flows and procedures
Complies and reports on HR related metrics and analyzes for trends
Partners with Recruiters, Education, Human Resource Information Systems (HRIS), Employee Health & Wellness, Labor Relations, HR Strategic Partners and other department to effectively onboard and to improve efficiencies within the onboarding process
Schedules interviews and coordinates rooms as needed
Assists in special projects and performs other various HR tasks assigned
Qualification
Required
Bachelors Degree in business related field or study required within one year of hire or transfer date
A minimum of three years of professional level experience in Human Resources or customer service related role required
Extensive knowledge of computer software with demonstrated proficiency in or knowledge or using a variety of computer software applications especially Excel and Microsoft Office Suites
Working knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, federal and state respective employment laws
Demonstrate flexibility and available to interact with employees at all levels
Be able to manage multiple conflicting priorities and multiple business units in multiple locations
Should be self-directed and motivated
Ability to solve problems involving several options in situations
Analytical skills necessary to conduct basic research, analyze and interpret data, and identify and solve problems by proposing course of action
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Attention to detail in composing, typing, proofing materials, establishing priorities and meeting deadlines
Good to excellent spelling, grammar, and written communication skills
Excellent telephone and oral communication skills
Ability to write routine reports and correspondence
Strong emphasis on customer service excellence
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Knowledge of office administration procedures
Ability to operate most standard office equipment
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description
Overall vision and hearing is necessary with or without assisted device(s)
Frequently required to sit/stand/walk for long periods of time
May require frequent postural changes such as stooping, kneeling or crouching
Some exposure to blood borne pathogens and other potentially infectious material
Must follow MyMichigan Health bloodborne pathogen and TB testing as required
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake
Overall dexterity is required including handling, reaching, grasping, fingering and feeling
May require repetition of these movements on a regular to frequent basis
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls
Preferred
PHR - Professional of HR
SPHR - Senior Professional of HR
One (1) year working in a health care setting is preferred
Company
MyMichigan Health
MyMichigan Health is a a non-profit healthcare company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lydia Watson
Chief Executive Officer
Bryan Cross
Chief Operating Officer
Recent News
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