LILT AI · 7 hours ago
Customer Success Manager, Mid-Market
Syracuse-Auburn Area
Full-time
Hybrid
Mid, Senior Level
5+ years expLILT AI is a company transforming communication through AI and language services. The Customer Success Manager will ensure the satisfaction and success of Mid-Market customers by building relationships, providing strategic guidance, and advocating for customer needs within the organization.
Artificial Intelligence (AI)Enterprise SoftwareMachine LearningNatural Language ProcessingTranslation Service
Responsibilities
Serve as the primary Customer DRI (Directly Responsible Individual) for accounts, owning the end-to-end customer experience and ensuring their success with our platform and services
Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends
Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth
Proactively identify and pursue opportunities for upselling and cross-selling additional services or features
Collaborate closely with Account Executives to align on customer strategy, drive mutual success, and maximize revenue potential
Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention
Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed
Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials
Qualification
Required
experience in the translation and localization/language services industry
Bachelor's degree in Business Administration, Marketing, or related field
5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry
Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth
Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels
Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers
Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers
Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives
Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs
Experience in conducting QBRs, delivering presentations, and leading customer meetings
Benefits
Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
Paid parental leave is provided after 6 months.
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays
Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Company
LILT AI
Make anything multilingual. A complete solution for translation and data set creation for businesses and governments.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$162.92MKey Investors
Four Rivers GroupIntel CapitalSequoia Capital
2025-06-24Undisclosed· $25M
2025-06-10Undisclosed· $45.42M
2022-04-07Series C· $55M
Leadership Team
Spence Green
Founder & CEO
John DeNero
Co-Founder and Chief Scientist
Recent News
EIN Presswire
2025-10-01
2025-06-18
Company data provided by crunchbase