Home Instead · 12 hours ago
Training and Engagement Coordinator
Green Valley, AZ
Full-time
Onsite
Entry Level
1+ years expHome Instead is a company dedicated to supporting seniors and families, and they are seeking a Training and Engagement Coordinator. This role is responsible for onboarding new Care Professionals and providing continuing education, while also enhancing the Care Pro experience to improve staff retention and service quality.
Elder CareElderlyHealth CareProfessional Services
Responsibilities
Schedule and conduct all new hire orientations, in field training, and specialized training (Alzheimer’s and Hospice)
Maintain a monthly training calendar
Ensure training compliance with franchisor requirements
Plan and facilitate quarterly Care Pro meetings and recognition events
Conduct continuous quality assurance calls with Care Pro's
Create monthly newsletter
Address Care Pro and client concerns, escalating as appropriate
Support a positive, supportive workplace culture
Collaborate with scheduling department to support quality client-Care Pro matches
Maintain accurate documentation in scheduling and Care Pro systems
Assist with Care Pro introductions as needed
Cover client care shifts as needed
Monitor compliance with labor laws and internal policies
Track training, and engagement metrics
Participate in weekly staff meetings and ongoing office collaboration
Qualification
Required
Minimum 1 year of related business, HR, training, or healthcare experience
Valid driver's license required
Strong communication, organization, and problem-solving skills
Ability to work independently, maintain confidentiality, and meet deadlines
Proficient with Microsoft Word and Excel
Flexible to work rotating oncall evenings/weekends
Ability to step in as a Care Professional if needed
Preferred
College degree or equivalent work experience preferred
Knowledge of senior care or healthcare preferred
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Home Instead
Home Instead provides various senior services including chronic condition support.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Unigestion
2021-09-20Private Equity
2021-08-06Acquired
Leadership Team
Bert Copple
Chief Executive Officer
Carol Hitchcock
Franchise Owner and CEO
Recent News
2025-12-11
2025-12-04
2025-11-03
Company data provided by crunchbase