TSI - Transworld Systems Inc. · 10 hours ago
Client Services - Account Manager
Augusta, GA
Full-time
Onsite
Entry, Mid Level
$40K/yr - $45K/yr
1+ years expTransworld Systems, Inc. is an industry leader in providing business process outsourcing services, and they are seeking a Remote Client Services Account Manager. In this role, you will act as a liaison between clients and TSI departments to handle requests, inquiries, and problems while ensuring quality service and client satisfaction.
AnalyticsCRMFinancial ServicesMarketingOutsourcing
Responsibilities
Act as a contact for key clients and sustain and improve client business standards by ensuring quality of services provided by TSI and meeting deadlines for incoming work
Work with clients to maximize return on their investment via industry benchmarking, best practices and client workflow
Schedule and conduct thorough business reviews with assigned portfolio of clients and provide solutions which address their business needs
Communicate regularly with clients and management to understand project/task requirements, concerns and various customer service issues
Maintain routine contact with assigned clients to ensure appropriate information is provided for the specific needs of each client; Proactively identify, research and provide solutions for client needs
Respond to client inquiries for information, problem resolution and reports; forward necessary and requested documentation to appropriate parties
Coordinate new business opportunities with the appropriate sales and operations groups to ensure all tasks are completed according to client specifications and within established time frames
Field client complaints and coordinate company response promptly through thorough knowledge of situation and client expectations
Provide updates on escalated matters to management regarding client issues, status of issues and resolutions
Create and maintain client task instructions and direct and monitor workflow of deliverables performed by operations department
Knowledge, understanding and compliance with all applicable federal, state and local laws and regulations related to job duties
Participation in company programs must meet minimum performance standards
Maintain knowledge of functional area and company policies and procedures
Provide feedback to management concerning possible problems or areas for improvement
Make recommendations to implement improved processes
Perform their duties as assigned by management
Qualification
Required
Bachelor degree or equivalent in relevant work experience
1 year business-to-business account management/client services experience required
Proficient personal computer skills, including Microsoft Office required
Excellent interpersonal, written, and oral communication skills required
Must have professional and mature manner, have a 'can-do' attitude
Ability to maintain the highest level of confidentiality
Ability to work with minimal supervision required
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Preferred
2-3 years business to business account management/client services experience preferred
Benefits
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company
TSI - Transworld Systems Inc.
Transworld Systems Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Angela Armstrong
Executive Vice President & General Manager
Recent News
2026-01-16
2025-09-16
2025-08-18
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