ENC - ElDorado National California Inc. · 10 hours ago
Sr. Representative, Customer Service
Riverside, CA
Full-time
Onsite
Mid, Senior Level
$59K/yr - $65K/yr
4+ years expElDorado National California Inc. is a company focused on providing quality customer service. The Senior Representative, Customer Service supports daily operations within the Customer Service organization, emphasizing after-hours availability and operational reporting while driving consistency and continuous improvement.
FinanceIndustrialManufacturingTransportation
Responsibilities
Serve as the on‑call point of contact for urgent customer support needs outside standard business hours, ensuring timely responses and continuity of service during critical situations
Document all customer interactions, escalations, and after‑hours activities thoroughly for compliance, tracking, and audit purposes
Complete daily operational reporting, including updates on sales, revenue, backlog, and order activity, and develop additional reports that support account performance, trend insights, and operational transparency
Analyze order trends, recurring issues, and demand patterns to provide actionable insights and proactively communicate emerging customer pain points or workflow bottlenecks
Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy, clarity, and alignment with current business practices
Identify opportunities to streamline workflows and contribute to process improvement initiatives that enhance efficiency and customer satisfaction
Serve as a subject matter expert on daily operational procedures, offering guidance and clarification to team members as needed
Collaborate with Procurement, Fulfillment, and other internal groups to resolve issues and ensure a smooth end‑to‑end order lifecycle
Support leadership with business updates, operational metrics, and presentation materials as requested
Act as a role model for professionalism, urgency, and high‑quality customer interaction, especially during complex or time‑sensitive customer situations
Monitor high‑priority customer orders and ensure timely internal follow‑up to prevent delays, discrepancies, or service interruptions
Assist in identifying and prioritizing operational risks or gaps, providing recommendations to leadership to enhance service reliability and accuracy
Qualification
Required
Strong reporting, analysis, and communication skills
High level of problem-solving ability with a customer-first mindset
Ability to manage priorities in a fast-paced environment
Proficiency with ERP and CRM systems (e.g., Epicor, Salesforce)
Strong attention to detail, accuracy, and follow-through
Comfortable with sharing reporting in team huddles and participating in cross-departmental meetings
High School diploma or equivalent required
4+ years of experience in customer service, with 2+ year in a reporting or analysis role
Preferred
Associate's or Bachelor's degree in Business, Communications, or related field preferred
Experience in a manufacturing, automotive, logistics, or technical support setting is a plus
Company
ENC - ElDorado National California Inc.
Founded in 1975, ENC (ElDorado National - California) is a leading U.S.
201-500 employees
H1B Sponsorship
ENC - ElDorado National California Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageRecent News
2024-10-18
Company data provided by crunchbase