Hartford HealthCare · 4 hours ago
Lymph Patient Service Representative - Outpatient Rehab
Farmington, CT
Full-time
Onsite
Entry Level
1+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, seeking a Lymph Patient Service Representative to act as a liaison between patients and therapists. The role involves managing compression garment orders, verifying insurance benefits, and providing excellent customer service to ensure timely delivery of medical supplies.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Serve as the primary liaison between patients, Certified Lymphedema Therapists (CLTs), and Durable Medical Equipment (DME) vendors to ensure timely and accurate acquisition of compression garments
Verify insurance benefits and coverage for compression garments, including prior authorization requirements, patient responsibility, and coverage limitations
Coordinate and submit DME orders, ensuring all required clinical documentation is complete, accurate, and submitted in a timely manner
Identify missing or incomplete documentation and proactively communicate with therapists to obtain needed information to prevent delays in garment delivery
Track and manage the status of all compression garment orders using Excel, Epic, or other data-tracking tools to maintain real-time visibility across the lymphatic program
Communicate regularly with patients regarding order status, expected timelines, barriers, and next steps, providing clear and compassionate customer service
Schedule and coordinate compression garment fitting appointments in collaboration with therapists and DME vendors
Maintain organized records for a large volume of patients and orders supporting a multi-site outpatient team of Certified Lymphedema Therapists
Answer general, non-clinical questions from patients regarding compression garments, ordering processes, and expectations, escalating clinical questions to therapists as appropriate
Support ongoing process improvement and efficiency in the compression garment workflow to improve patient access and reduce therapist administrative burden
Collect and organize data related to garment acquisition timelines, barriers, and outcomes to support quality improvement and reporting initiatives
Represent the lymphatic therapy team professionally and positively in all patient, vendor, and internal communications
Qualification
Required
High school diploma or equivalent required
1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits
Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
Strong organizational skills with the ability to manage many moving parts across multiple patients, therapists, and vendors
Excellent communication and customer service skills, with a patient-centered approach
High level of comfort using Microsoft Word, Excel, and electronic medical records (Epic)
Ability to work independently, prioritize tasks, and follow complex workflows with attention to detail
Preferred
Associates' or Bachelor's degree in a clinical or business field
Bilingual (highly preferred)
Experience in healthcare administration, patient services, insurance verification, or Durable Medical Equipment (DME) coordination preferred (but not required)
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase