UnityBPO · 1 week ago
Technical Service Desk Analyst I, After Hours Remote - NM, TX or AZ Only
United States
Full-time
Remote
New Grad, Entry LevelUnityBPO is a premier Healthcare IT company serving America’s front line healthcare workers and their patients. The Technical Service Desk Analyst I will support healthcare professionals in resolving technology and software issues, ensuring excellent customer service and efficient problem-solving.
Health CareInformation Technology
Responsibilities
Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.)
Assist multiple clients across different ticketing systems
Quickly and efficiently identify the customer’s specific information
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians, including, but not limited to doctors, nurses, and therapists
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling
Work independently and effectively while maintaining good team interactions
Partner with team members to ensure that the phones are covered during breaks, lunch, etc
Must have flexibility in scheduling to meet the needs of the business
Qualification
Required
High School diploma or G.E.D. equivalent/and or experience
Previous experience in a Customer Service Environment
Working knowledge of PC operations and ability to navigate between different desktop applications
Excellent verbal and written communication skills
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment
Availability to work weeknights and/or weekends is required
Preferred
CompTIA A+ Certification a plus
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus
Benefits
We pay for earning technical certifications.
Company
UnityBPO
UnityBPO is a healthcare business process and technology company
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sandi Hazlett
Chief Development Officer
Recent News
2024-06-04
2024-03-27
2023-10-24
Company data provided by crunchbase