ECU Health · 5 hours ago
Financial Counselor
Greenville, NC
Full-time
Onsite
Mid Level
3+ years expECU Health is a mission-driven academic health care system serving over 1.4 million people in eastern North Carolina. The Financial Counselor role involves analyzing financial and demographic information to assist patients in finding payment sources, pursuing collections, and serving as a resource for Social Work and Discharge Planning.
Hospital & Health Care
Responsibilities
Screen candidates making necessary room visits on self-pay and underinsured patients. Determine eligibility and initiate referrals for Medicaid, various state agency programs, federal assistance or other third party payer. Contact employers to ascertain health insurance or workers compensation benefits. Establish patients overall financial ability to pay verifying real and personal assets. Initiate verification and pre admission notification per payer requirement
Communicate with patients to collect on the account starting in-house until third party coverage is found, payment arrangements are made, or account is referred to bad debt or charity write off
Follow up with patients, representatives or caseworkers at DSS for pending status, dates of coverage or denial. Notify DSS of outstanding balances reducing patient deductibles and insuring retroactive coverage dates. Interpret Medicaid policy overturning or appealing Department of Social Service denials
Verify payer source, available covered days and reserves to assisting in the placement of patients into a nursing home or assisted living facility
Assist walk in patients or legal representatives. Initiate phone calls or handle incoming calls as necessary. Perform duties including those of a PC I or Assistant PC
Performs in accordance with accepted procedure and responds to special requests by management in a timely and accurate manner
Adheres to the policies and procedures. Uses tact and courtesy in all interactions including but not limited to staff, patients and payers. Promotes a positive image and supports management in goals and objectives. Handles inquiries and complaints discreetly and effectively
Qualification
Required
High School plus 2 years or more of formal training or education in Health Occupations, Business or related or Associate College Degree is required
3 to 4 years previous collecting experience and working with the public is required, such as Doctor's office, Business Office, or DSS
One additional years of related experience may be substituted for one year of the required education with a maximum substitution of two years
Benefits
Great Benefits
Company
ECU Health
We come to work every day in order to help you and the 1.4 million people like you across eastern North Carolina.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Floyd
President and COO
Betsey Kirisits, PHR
HR Business Partner II
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