Shurtape Technologies, LLC · 10 hours ago
Customer Success & Business Development Associate
North Brunswick, NJ
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yrShurtape Technologies, LLC is seeking a Customer Success & Business Development Associate to provide excellent customer service to current and potential customers. This role involves processing orders, answering inquiries, and collaborating with various departments to enhance customer satisfaction.
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Responsibilities
Provide a high level of customer service and find solutions to obstacles in a responsive and flexible manner
Process purchase orders in a timely and accurate fashion
Answer customer inquiries via email and telephone and assist in customer escalation
Acts as a liaison between several departments to effectively answer inquiries and address any issues for our customers
Works closely with the Sales and Marketing departments to assist with new lead generation activities of e-marketing campaigns and follow-up sales communications
Processes purchase orders received via email, fax or EDI portal, verifies the accuracy of the orders, ensure the customers has the correct price, terms and item numbers
Prepares the Order Verification Request Form
Attains accurate ship date information from production planning for all non-stocked items
Process sample orders according to established department policies and procedures
Work with customer’s web portal to retrieve purchase order and update shipping information
Responsible for the general communication of all customer specific portfolio pricing updating in the shared drive and Sage500
DOCUWARE scanning of sales order acknowledgement packets and reviewing documents for accuracy (manually correcting any scanning translation errors)
Serve as additional support for the organizations sales process in the CRM system, including but not limited to account information, leads, opportunities, quoting, NPDF and case management
Qualification
Required
Provide a high level of customer service and find solutions to obstacles in a responsive and flexible manner
Process purchase orders in a timely and accurate fashion
Answer customer inquiries via email and telephone and assist in customer escalation
Acts as a liaison between several departments to effectively answer inquiries and address any issues for our customers
Works closely with the Sales and Marketing departments to assist with new lead generation activities of e-marketing campaigns and follow-up sales communications
Processes purchase orders received via email, fax or EDI portal, verifies the accuracy of the orders, ensure the customers has the correct price, terms and item numbers
Prepares the Order Verification Request Form
Attains accurate ship date information from production planning for all non-stocked items
Process sample orders according to established department policies and procedures
Work with customer's web portal to retrieve purchase order and update shipping information
Responsible for the general communication of all customer specific portfolio pricing updating in the shared drive and Sage500
DOCUWARE scanning of sales order acknowledgement packets and reviewing documents for accuracy (manually correcting any scanning translation errors)
Serve as additional support for the organizations sales process in the CRM system, including but not limited to account information, leads, opportunities, quoting, NPDF and case management
Company
Shurtape Technologies, LLC
Shurtape is an industry-leading producer of pressure sensitive tape products.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Vuk Trivanovic
Chief Executive Officer
Elizabeth Finnerty, PHR
Human Resources Business Partner
Recent News
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