Champions First Credit Union · 16 hours ago
Branch Supervisor
Tallahassee, FL
Full-time
Onsite
Mid LevelChampions First Credit Union is seeking a Branch Supervisor to lead the daily operations of their branch. The role involves managing staff, ensuring compliance with regulations, and fostering a positive service culture to meet production goals.
Financial Services
Responsibilities
Direct all Branch operations Monday-Friday 8:30 AM-5:50 PM for assigned branch, which include planning, recommending, and implementing programs and policies and providing general administrative direction
Maintain a highly motivated, well-trained staff through consistent coaching and professional development efforts as directed by the organization’s standards
Assist in managing the day-to-day operation of assigned branch and establish procedures to effectively leverage team member knowledge, skills, and abilities in achieving production goals
Ensure service outputs are representative of the organizations established standards and values
Support branch operations by working in the capacity of Financial Services Representative assisting members with all aspects of member service
Ensure adequate equipment, supplies and working space are available for the respective staff/departments
Ensure that the VP of Operations is kept fully informed on the conditions and operations of the branch, and of important factors influencing them
Maintain regular contact with other supervisors, providing support, input, feedback, and guidance concerning their daily operations
Monitor branch activity, including, but not limited to loan volume, new accounts, teller transaction volume and coach team to organizational performance metrics
Develop, implement, and maintain operational procedures to maximize efficiency and quality of work, and to provide consistent quality service to members
Directly oversee staff making recommendations based on performance as to possible promotions, transfers, or terminations
Evaluate the job performance of direct reports to ensure quality of work and service to members. This involves periodically completing a formal performance evaluations and discipline documentation
Establish and maintain effective employee relations
Hold monthly staff meetings to discuss outcomes, successes, areas needing improvement, changes in procedures, new developments, or services and to present general information
Approve member exceptions and authorize service fee refunds to members when deemed necessary
Responsible for ensuring that branch always has proper availability of daily cash, money orders, and other payment instruments
May assist in the investigation of teller losses and institute corrective flow of work
Manage and recommend the purchase of equipment and supplies
Adhering to the credit union’s disaster recovery plan for the Branch and ensuring that all staff members are trained on disaster recovery procedures. Ensure that the branch’s disaster recovery and robbery kits are properly maintained
Oversee periodic branch security audit and compliance training
Must comply with all federal and state regulations pertaining to OFAC, BSA and FACTA and is responsible for ensuring all staff members are following all guidelines set forth by federal government through management
Ensure all scheduled and surprise periodic audits are conducted on teller drawers, vault, and other teller instruments
Responsible record retention to develop and produce audit work for the entire branch. Will also generate required and requested reports and provide to internal auditing and/or management when scheduled or requested
Provide lending support for loans processed in Call Center
Qualification
Required
Hands-on experience in Teller Department workflows
Experience in compliance and auditing
Experience in personnel management
Experience in branch operations
Ability to lead a team of 3-5 employees
Strong foundation in financial-institution practices
Ability to maintain a highly motivated, well-trained staff
Experience in coaching and professional development
Ability to establish procedures to leverage team member knowledge, skills, and abilities
Ability to ensure service outputs meet established standards and values
Experience in providing member service as a Financial Services Representative
Ability to ensure adequate equipment, supplies, and working space
Ability to keep the VP of Operations informed on branch conditions and operations
Experience in monitoring branch activity and coaching team to performance metrics
Ability to develop, implement, and maintain operational procedures
Experience in evaluating job performance of direct reports
Ability to establish and maintain effective employee relations
Experience in holding monthly staff meetings
Ability to approve member exceptions and authorize service fee refunds
Experience in ensuring proper availability of daily cash and payment instruments
Ability to assist in the investigation of teller losses
Experience in managing and recommending the purchase of equipment and supplies
Knowledge of disaster recovery plans and training procedures
Experience in overseeing branch security audits and compliance training
Knowledge of federal and state regulations pertaining to OFAC, BSA, and FACTA
Experience in conducting scheduled and surprise audits
Experience in record retention and audit work
Ability to provide lending support for loans processed in Call Center
Experience in maintaining financial, statistical, and accounting records
Experience in working with auditors and examiners
Ability to administer various programs as assigned
Utilization of underwriting authority to manage loan applications
Valid Driver's License and clean driving record
Company
Champions First Credit Union
Champions First Credit Union is a not-for-profit financial cooperative.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase