NFP, an Aon company · 18 hours ago
Benefit Consulting Associate
Chesterfield, MO
Full-time
Onsite
Entry Level
$57K/yr - $75K/yr
3+ years expNFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions to address significant workforce and risk management challenges. The Benefit Consulting Associate will manage pharmacy benefits for clients, serve as a liaison between various stakeholders, and provide industry insights and recommendations for improvement.
ConsultingFinancial ServicesInsuranceInsurTechWealth Management
Responsibilities
Develop and maintain effective working relationships as liaison between clients, internal teams, and external partners, such PBMs, brokers, and other third party staff
Understand each assigned client’s business model, organizational structure, business goals, pharmacy benefit intent, and forecasted changes
Knowledgeable in the PBM marketplace
Inform leadership of all important activities on client accounts
Present to clients and brokers market reprice analyses, contract terms, and rate dependencies
Research and respond to pharmacy benefit related questions within deadline requirements
Assist in the communication of employee benefits in client enrollment meetings and webinars with the appropriate PBM representation
Assist the client in resolving billing, claim, eligibility, COBRA, and other customer service problems
Partner with PBM teams to resolve problematic benefits issues
Management and execution of client benefit requests, benefit changes, program implementations, new groups, and terminations
Provide annual detailed pharmacy benefit performance reports to clients showing client metrics in comparison to industry benchmarks along with recommendations for plan improvement
Develop robust client relationships to promote client satisfaction, client retention and additional revenue opportunities
Review pharmacy benefit utilization trends and outliers with client as needed
Host clients in the VPS office and/or carrier facilities, as needed
Prepare and provide ad hoc reports as needed
Keep all information on book of business accurate and up to date in the CRM software
Monitor client billing and payments and ensure that proper billing procedures are followed
Participate in seminars and classes for continuing education on industry skills and knowledge
Assist in the development and maintenance of department resources, job aids, training materials, etc
Present a positive image of self and of VPS, in and out of the office, to fellow employees, clients, providers, and the community
Participate in special projects as requested
Qualification
Required
Associate's degree or equivalent from two-year college, minimum requirement
Knowledge of the Employee Benefits industry, and PBM specifically
Excellent research skills
Ability to read and interpret industry policies and contract documents, as well as proposals and other documentation and correspondence
Ability to respond efficiently and accurately to common inquiries or complaints from customers or carrier
Ability to effectively present information to insured clients and their respective carriers
Excellent oral and written communication skills and command of the English language
Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division to required tasks
High degree of critical thinking, organizational and decision-making skills
Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
High degree of initiative
High degree of diligence and attention to detail
Ability to function independently with minimal supervision
Ability to prioritize multiple projects and meet objectives and deadlines established by supervisor and clients, often with short turnaround times
Ability to maintain positive and beneficial relationships with department staff, numerous internal departments, external customers, agents, and subscribers
Proficient in MS Excel, Word, Outlook, and PowerPoint
Professional telephone skills and e-mail etiquette
Ability to comply with company confidentiality requirements as well as with HIPAA and other applicable government regulations
Preferred
Bachelor's degree
Three years of PBM related industry experience
Benefits
PTO & paid holidays
401(k) with match
Exclusive discount programs
Health & wellness programs
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
5001-10000 employees
H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (4)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase