Warehouse Direct Workplace Solutions · 1 week ago
Customer Support Representative I
Des Plaines, IL, US
Full-time
Onsite
New Grad, Entry Level
0+ years expWarehouse Direct is a family-owned company specializing in workplace solutions since 1979. They are seeking a Customer Support Representative I to deliver exceptional service to customers while supporting various operational areas of the business.
Manufacturing
Responsibilities
Accurately process customer orders, returns, credits, refunds, quotes, exchanges, and contracts in accordance with established policies and procedures
Promptly and professionally handle customer inquiries, issues, and complaints; provide appropriate solutions and follow up to ensure resolution
Provide timely and accurate information about products, services, and programs
Build and maintain strong, trusting relationships with customers, the sales team, and vendors through open and effective communication
Troubleshoot product and service issues and implement practical solutions
Support cross functional teams by assisting with operational tasks and projects as needed
Complete administrative duties such as filing, data entry, and report generation
Assist in developing, implementing, and maintaining standardized processes and procedures
Analyze operational data to identify trends, risks, and opportunities for improvement
Adapt to changing priorities and take on new responsibilities as business needs evolve
Communicate effectively with customers, colleagues, and management using active listening and clear, professional communication
Train new or existing Customer Service Representatives when requested
Demonstrate consistent professionalism and adherence to company policies and procedures
Cooperatively perform other related duties as assigned
Qualification
Required
0-3 years of experience
Strong communication skills
Accuracy in processing customer transactions
Flexibility to assist multiple departments as needed
Detail oriented
Adaptable
Committed to building positive relationships across customers, colleagues, and vendors
Ability to accurately process customer orders, returns, credits, refunds, quotes, exchanges, and contracts in accordance with established policies and procedures
Ability to promptly and professionally handle customer inquiries, issues, and complaints; provide appropriate solutions and follow up to ensure resolution
Ability to provide timely and accurate information about products, services, and programs
Ability to build and maintain strong, trusting relationships with customers, the sales team, and vendors through open and effective communication
Ability to troubleshoot product and service issues and implement practical solutions
Ability to support cross functional teams by assisting with operational tasks and projects as needed
Ability to complete administrative duties such as filing, data entry, and report generation
Ability to assist in developing, implementing, and maintaining standardized processes and procedures
Ability to analyze operational data to identify trends, risks, and opportunities for improvement
Ability to adapt to changing priorities and take on new responsibilities as business needs evolve
Ability to communicate effectively with customers, colleagues, and management using active listening and clear, professional communication
Ability to train new or existing Customer Service Representatives when requested
Demonstrate consistent professionalism and adherence to company policies and procedures
Ability to cooperatively perform other related duties as assigned
Occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear
Occasionally required to lift up to 10 pounds
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Benefits
Competitive Salary
Comprehensive Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Work-Life Balance: Generous PTO and Paid Holidays
401(k) Retirement Plan
Company Paid Basic Life/AD&D
Short Term Disability
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Identity Theft Protection
Expense Reimbursement Program
Company
Warehouse Direct Workplace Solutions
Warehouse Direct Workplace Solutions is a business supplies and equipment company specializing in workplace products and equipment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Johnson
Chairman & CEO
Company data provided by crunchbase