Kern Family Health Care · 1 day ago
Community Support Specialist I - Temporary
KHS Buck Owens Office, 2900 Buck Owens Blvd., Bakersfield, California, United States of America
Full-time
Onsite
Mid Level
3+ years expKern Family Health Care is dedicated to improving health status through an integrated managed health care delivery system. They are seeking a Community Support Specialist I to provide outreach and assistance to clients in accessing health-related services and advocate for their needs in the community.
Health CareHospitalNon Profit
Responsibilities
Outreach to eligible members for program overview and scheduling of initial appointment
Assist clients by providing direct services in their homes, community or clinic setting
Follow-up with clients via phone calls, home visits, and visits to other settings where clients can be found, which may include homelessness
Provide and process referrals for services to community agencies as appropriate
Assist clients in accessing health related services, including but not limited to obtaining a medical home, providing instruction on appropriate use of medical housing, overcoming barriers to obtaining needed medical care and/or social services
Help clients connect with transportation resources and provide appointment reminders in special circumstances. Assist with transportation based on Community Services policy
Work collaboratively with other clinical personnel assigned to the same client
Act as a client advocate and specialist between the client/family and community service agencies
Develops effective working relationships with agencies and organizations to advocate for consumer and family/caregiver empowerment
Conduct community outreach and attend meetings which provide resources/linkage
Attend regular staff meetings, trainings, and other meetings, as requested
Document all client encounters and contacts made on behalf of the clients; complete and submit monthly reports; maintain comprehensive electronic records, which include client notes
Always maintain HIPPA compliance
Proficiently utilize motivational interviewing techniques in all client contacts to increase adherence, decrease non-compliance and promote the significance of the referrals
Process and monitor incoming referrals and prepare them for review and submission to the appropriate program
Monitor and review data exchange entries/reporting related to Community Based Organizations
Ensure closed-looped referrals are processed correctly
Conduct internal CBO audits to ensure regulatory compliance, improve quality of care and allow for training opportunities and financial optimization
Responsible for ensuring all authorizations are received by the appropriate parties
Complete calls related to patient satisfaction
Join and actively engage in discharge planning alongside designated Community Based Organizations when deemed necessary
Performs miscellaneous job-related duties as assigned
Qualification
Required
High School Diploma or GED equivalent
Minimum 3 years of full-time paid experience working in health education, case management, community outreach, in a healthcare field
Preferred
Bilingual English/Spanish with certificate of linguistic proficiency (Tier I)
Company
Kern Family Health Care
Kern Health Systems, known as Kern Family Health Care, was established in 1993 as a managed care health plan, and is the largest health plan in Kern County.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Emily Duran
Chief Executive Officer
Alan Avery
Chief Operating Officer
Recent News
2025-01-07
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