GoTo · 23 hours ago
Senior Retention Analyst
United States
Full-time
Remote
Senior Level
5+ years expGoTo is a company that focuses on making IT easy through AI-powered solutions. As a Senior Retention Analyst, you will be responsible for forecasting renewal processes, analyzing retention metrics, and providing insights to improve customer retention strategies.
SecuritySoftwareTechnical SupportUnified Communications
Responsibilities
Own the end-to-end renewal forecasting process
Architect and validate forecast models for churn, renewal rates, and retention outcomes with high precision
Provide forward-looking analysis to inform financial planning and strategic decision-making
Analyze retention metrics and trends for designated SaaS product lines
Deliver timely, actionable insights to Retention Analytics and Customer Retention Leaders, collaborating with stakeholders across teams and management levels
Own weekly pacing updates and monthly/quarterly reviews
Conduct deep-dive variance analysis, identifying root causes behind retention performance vs. targets
Anticipate the next logical questions and proactively deliver recommendations that influence business strategies
Reconcile retention data on a weekly/monthly basis, manage manual data adjustments, and ensure the accuracy and timeliness of all reporting
Navigate large, complex data sets and company databases to extract meaningful findings and optimize analytics workflows
Qualification
Required
Bachelor's degree in Finance, Business, Economics, or a related field; advanced degree a plus
5+ years' experience in FP&A, or similar financial analysis roles, preferably in SaaS or subscription-based business models
Expert level financial modeling and data manipulation
Exceptionally self-motivated, detail-oriented, and intellectually curious, with a demonstrated ability to handle ambiguity and high workload in a fast-paced environment
Advanced strategic thinking and problem-solving skills; comfortable working with abstract concepts and fragmented data to create actionable recommendations
Ability to work effectively and seamlessly within teams and across departments, communicating complex concepts to both technical and non-technical audiences
Benefits
Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
Comprehensive health insurance (medical, dental, vision)
401(k) plan with discretionary company match
Paid time off
Employee discount programs
Short Term and Long Term Disability
Basic Life Insurance
Fertility benefits
Company
GoTo
GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.52M2016-10-31Acquired
2013-11-26Seed· $2.52M
Leadership Team
Nicholas Asadorian
Chief Financial Officer
Meredith Hawkins
Chief People Officer
Recent News
2026-01-16
2025-11-24
Company data provided by crunchbase