AAA Auto Club Enterprises · 7 hours ago
ITSM Tools Developer
Costa Mesa, CA
Full-time
Onsite
Mid Level
$110K/yr - $146K/yrAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking an ITSM Tools Developer. The role involves optimizing and maintaining the service management platform used by approximately 15,000 employees, ensuring efficient and effective processes across various modules.
Insurance
Responsibilities
Optimize and maintain our service management platform and its numerous modules
Support many functions, and many people come to us with unique or first-time requests
Help with various requests as they come in for different issues on our proprietary helix platform and its modules
Fixing a problem, performing maintenance, updating certificates or building a new integration
Use various tools such as BMC Helix for incident and request management, Flexera for software discovery and audits, Everbridge for critical communications, Saviynt for identity management, B2B ticketing systems to align our printer-related requests with HP, as well as some proprietary tools
Qualification
Required
Experience with BMC Helix, BMC Discovery, Saviynt, Flexera, Everbridge
Experience with enterprise-level service management teams developing automations, integrations, and software licensing audits
Experience developing and/or administrating an enterprise level CMDB environment, including discovery, service mapping, CI management and asset inventory
Ability to prioritize tasks flexibly and decisively, handling urgent matters as they arise
Experience working with an Agile team or understanding Agile concepts, including scrum and ticketing systems
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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