Hyopsys · 3 months ago
Technical Services Coordinator
Glenside, PA
Full-time
Onsite
Entry Level
1+ years expHyopsys is seeking a Technical Services Coordinator who will coordinate service desk activities and manage hardware provisioning across the organization. This role involves intake and triage of support tickets, inventory management, and providing technical assistance to end-users.
Cyber SecurityInformation TechnologyInternetIT InfrastructureIT Management
Responsibilities
Serves as a ticket coordinator, ensuring timely intake, categorization, and assignment of incoming support requests
Monitors and triages ticket flow to ensure SLA compliance and proper technician routing
Provides phone intake support for end-users and clients, capturing issue details and routing efficiently
Acts as the field service dispatcher, coordinating on-site technician visits, scheduling, and travel logistics
Serves as a KHD Observer, identifying patterns, missed escalations, and opportunities for process improvement
Responds to daytime NOC alerts and assist in the initial troubleshooting or escalation of infrastructure-related incidents
Provides backup response for SOC alerts, assisting with documentation or first-level triage where needed
Coordinates device provisioning, replacements, or deployments—ensuring proper configuration and readiness
Maintains accurate asset tracking and ensures updates to inventory records
Monitors and manages stock inventory, initiating restock or procurement requests as needed
Performs basic device repairs (break/fix), including opening hardware cases and replacing components as needed
Conducts HDD burns and diagnostics to ensure drive reliability before deployment
Supports Mac OS devices and assist in tasks such as disk cleanup, updates, and prep for re-use or reassignment
Performs other duties as assigned
Qualification
Required
Familiarity with ticketing systems and remote support tools
Basic understanding of computer hardware, imaging, and provisioning processes
Strong problem-solving skills and the ability to think critically in complex situations
Excellent organizational skills with attention to detail
Strong troubleshooting skills and ability to handle escalated technical issues
Excellent documentation, communication, and time-management skills
Comfortable working with both Windows and Mac OS environments
High school diploma or equivalent required
1–2 years of experience in a technical support, IT coordination, or service desk role
Prolonged periods sitting at a desk and working on a computer
Occasionally, equipment may need to be lifted or moved up to 25 lbs
Preferred
Associate degree or technical certification (CompTIA A+, ITIL, etc.) preferred
Previous working knowledge of NOC or SOC environments
Company
Hyopsys
Hyopsys empower businesses by providing information technology and services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tim Wicks
CEO
Company data provided by crunchbase