ReSound · 2 days ago
Consumer Relations Specialist
United States
Full-time
Remote
Entry Level
$19.89/hr - $21/hr
1+ years expReSound is a leading medical device manufacturer focused on transforming lives through the power of sound. The Consumer Relations Specialist supports a positive consumer experience by handling inquiries, providing referrals, and collaborating with various departments to resolve consumer issues.
ConsultingIndustrial DesignProduct DesignSupply Chain Management
Responsibilities
Handle consumer inquiries via phone and email regarding manufacturer policies and product information
Direct consumers to Hearing Care Professionals for answers to their inquiries as appropriate
Research inquiries by consumers regarding history of hearing aids, accessories, and parts
Perform outbound calls to consumers who require follow-up on inquiries
Provide referrals for Hearing Care Professional using company systems
Collaborate with local customer facing departments as necessary to resolve consumer issues and maintain positive customer relationships
Collaborate with international subsidiaries and approved ReSound distributors to help consumers identify Hearing Care Professionals outside the US
Document all consumer interactions in systems designated by the company
Projects as assigned
Qualification
Required
High school diploma or equivalent required
1 – 2 years proven customer service experience
Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email
Excellent communication skills, both verbal and written
Customer focused with strong interpersonal/soft skills
Excellent organizational skills with attention to detail and timely follow-through
Efficiently task manage while assisting consumers on a call
Proficiency with Microsoft Office applications. Able to learn new systems quickly
Preferred
Experience in effective de-escalation and call management in diverse situations
Ability to adapt and navigate through diverse customer personalities
Hearing aid manufacturing and/or industry experience
Working knowledge of Saleforce.com
Benefits
Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Free Hearing Aids for Family Members
Health insurance
Company
ReSound
ReSound is part of GN Group, the global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10.77M2015-10-09IPO
2014-06-16Series A· $5.97M
2011-08-26Angel· $4.56M
Leadership Team
Rich Swanson
Chief Operating Officer
Recent News
Business Journals
2023-01-27
Company data provided by crunchbase