U.S. Department of Veterans Affairs · 18 hours ago
Program Support Assistant - Behavioral Health
El Paso, TX
Full-time
Hybrid
Entry Level
$45K/yr - $59K/yr
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant for their Behavioral Health Service at the El Paso Veterans Healthcare System. This role is essential for managing the administrative aspects of the PMDB program, including training coordination and compliance with national training requirements.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
The incumbent's primary responsibility is to manage all administrative aspects of the PMDB program which include coordinating the training of Facility PMDB Trainers from across El Paso VAHCS
Developing an annual training plan based on the recommendations of the Workplace Behavioral Risk Assessment (WBRA) - assigning of trainers and classes accordingly for all levels of PMDB and required skills assessments
Maintaining records of all training programs - attendees - and qualifications of trainers
And ensure facility adherence to national requirements related to PMDB training
In addition - the incumbent serves a member of the Disruptive Behavior Committee (DBC)
The incumbent participates in review of the annual WBRA and other reports for quality improvement and other administrative goals
The incumbent reports directly to the Workplace Violence Prevention Program Manager
MAJOR DUTIES AND RESPONSIBILITIES: Prevention & Management of Disruptive Behavior (PMDB) Program Management Perform the administrative and personnel management functions related to staff assigned to PMDB within each individual workplace in the facility
Plan - develop - implement - direct - and coordinate overall training at the facility level with fidelity to the national model
Coordination and oversight of PMDB trainers
Participate in national PMDB conference calls and trainings pertinent to the coordination of the program
Direct the implementation and ongoing evaluation of any impact evaluation tool related to PMDB training
Prepare - review - and submit national reports regarding assignment and completion of PMDB training
Use Microsoft Office Suite (Word - PowerPoint - Excel - Access - Publisher - and Outlook) effectively to complete and manage correspondence - tracking - reporting - and education initiatives
Disruptive Behavior Committee (DBC) Serves on the DBC as a PMDB program representative to maintain continuity between PMDB and the DBC
Participates in the analysis of disruptive and violent incidents - including analysis identifying why the incident(s) occurred and how to prevent future incidents
Works collaboratively with WVPP Manager and/or WVPP Senior Social Worker to develop DBC agenda - and documents DBC minutes
Qualification
Required
one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization
expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency)
knowledge of VA - JCAHO - OSHA - and other guidelines associated with violence prevention - education - and training
knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements
ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans - their representatives - visitors - and all VA staff) in a courteous - tactful - and respectful manner
strong organizational and planning skills
knowledge of the Talent Management System (TMS)
knowledge of MS Word and Excel - or comparable word processing and data analysis software - to effectively complete and manage correspondence - tracking - reporting - and training-related initiatives
strong verbal presentation and communication skills
physical ability needed to instruct and train staff in all levels of PMDB
Company
U.S. Department of Veterans Affairs
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