Northwest Texas Healthcare System · 4 hours ago
Help Desk Rep / Operator / Information Services / FT / Day
Amarillo, TX
Full-time
Onsite
New Grad, Entry LevelNorthwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. The Help Desk Operator coordinates the IS Help Desk and service calls from users, providing first level of support and appropriately routing service requests.
Health CareHospitalMedical
Responsibilities
Coordinates the IS Help Desk and service calls from users
Provides first level of support, escalates and routes service requests appropriately
Qualification
Required
Working knowledge of personal computers and other productivity software
Working knowledge of MS Windows operating system features and configuration
Working knowledge with MS Office applications
Ability to multi-task and manage conflicting priorities
High school diploma or equivalent
Ability to read, write and converse in English
Ability to speak and hear, to allow discussions with employees and peers
Ability to remain calm and composed under stress
Ability to respond to pages and telephones
Ability to evaluate and interpret information and make independent decisions
Must be able to tolerate occasional long hours and occasional loud noise
Preferred
Experience using a Help Desk trouble ticketing system
Familiarity with software that enables the remote control of workstations in a networked environment
Knowledge of Microsoft Active Directory
Experience working in a healthcare environment
Benefits
Retention Bonus Program if offered.
Loan Forgiveness Program if offered.
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Company
Northwest Texas Healthcare System
Northwest Texas Healthcare System is a care facility & medical center that provides medical care and health care services to the residents.
Founded in 1924
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Barrett, FACHE
Chief Executive Officer
Company data provided by crunchbase