Henry Schein · 9 hours ago
Software Implementation Project Manager I
United States
Full-time
Remote
Entry, Mid Level
2+ years expHenry Schein is a global leader in healthcare technology, and they are seeking a Software Implementation Project Manager I. The role involves managing implementation projects, serving as the primary contact for customers, and ensuring that customer service expectations are met.
DentalHealth CareMedical Device
Responsibilities
Design, implement, test, and document functionality based on customer business requirements and workflows
Plan, lead, organize and control projects from beginning to end
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
Ensure timely and effective customer service expectations are always met and/or exceeded times
Manage multiple/simultaneous implementation projects
Resolve advanced customer escalations
Track all correspondence and completed tasks to provide accurate record of account/project history
Professionally establish strong working relationships with other people and teams
Proven professional experience with both client/server and cloud based (SaaS) applications and services
Proven professional experience with regulatory compliance and requirements including HIPAA
Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations
Recognize and provide input into process improvement
May participate in special projects or other duties as assigned
Responsible for working towards and assisting in the achievement of individual, team, department, and company goals
Qualification
Required
Design, implement, test, and document functionality based on customer business requirements and workflows
Plan, lead, organize and control projects from beginning to end
Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
Ensure timely and effective customer service expectations are always met and/or exceeded times
Manage multiple/simultaneous implementation projects
Resolve advanced customer escalations
Track all correspondence and completed tasks to provide accurate record of account/project history
Professionally establish strong working relationships with other people and teams
Proven professional experience with both client/server and cloud based (SaaS) applications and services
Proven professional experience with regulatory compliance and requirements including HIPAA
Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations
Recognize and provide input into process improvement
May participate in special projects or other duties as assigned
Responsible for working towards and assisting in the achievement of individual, team, department, and company goals
Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues
Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships
Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments
Typically, 2 to 4 years of related professional experience
Basic understanding of industry practices
General proficiency with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills
Good verbal and written communication skills
Basic presentation and public speaking skills
Basic interpersonal skills
Developing professional credibility
Excellent customer service skills
Excellent organizational skills
Excellent ability to professionally understand and diffuse stressful situations
Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
Excellent verbal and written communication skills including both inbound and outbound phone calls
Excellent documentation skills
Professional appearance and presentation skills required
Preferred
Typically, a bachelor's degree or global equivalent in related discipline
Practice management software and services including Henry Schein solutions experience preferred
Project management experience and/or certifications (CAPM, PMP, Project+, etc.) preferred
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
Medical Product Outsourcing
2026-01-16
2026-01-16
Digital Commerce 360
2026-01-16
Company data provided by crunchbase