Dane Technologies Inc · 5 hours ago
Tech Support Specialist
Washington, DC
Full-time
Onsite
Entry Level
$62K/yr - $70K/yr
1+ years expDANE, LLC is committed to valuing and supporting its employees, leading to a low turnover rate. They are seeking a Tech Support Specialist to provide Account Management Services for Department of State accounts, including mobile and laptop support at the tier 1 level.
Health CareManufacturing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs systems administrative and operational duties on computer systems
Perform account management duties in Active Directory
Welcome and greet customers when handling front desk operations
Analyze, evaluate, test and repair basic hardware problems
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems
Acts as a technical resource for user queries
Contribute to developing and implementing improvements in the account management processes
Working to achieve SLA's when resolving customer issues
Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
Provide troubleshooting diagnosis, and repair for laptop and mobile devices
Qualification
Required
Associates Degree or Equivalent Experience
Minimum 1 - 3 years of relevant experience
Must hold Active DoD Secret Clearance or higher
Strong customer service and communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets
Experience providing Tiers 1 and 2 technical support for hardware and software
Excellent attention to detail
Strong working knowledge of computer terms
Customer service operations experience
1-3 years of related experience
Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc
Ability to commute to Washington, DC 20520
Work Location: In person
Preferred
One or more industry standard certifications- A+, Security+, Network+; etc
Have mobile or public key infrastructure (PKI, Smartcard) experience
Experience providing Tech support to Department of State IT Mart locations
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Dane Technologies Inc
Dane Technologies designs, builds, and supports autonomous mobile robots and innovative power assist solutions used throughout distribution centers, manufacturing facilities, retail, and healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel T. Johnson
Founder /CEO
Recent News
San Diego Business Journal
2025-03-26
Company data provided by crunchbase