Cooperative Services Center, INC · 5 days ago
Full Time System Operator/Dispatch-Youngsville NC
Youngsville, NC
Full-time
Onsite
New Grad, Entry LevelCooperative Services Center, INC supports call center and dispatch functions for Wake Electric Membership Corporation, providing reliable energy services. The System Operator/Dispatcher will manage SCADA operations, perform radio dispatching, and ensure timely service order maintenance while training part-time operators and responding to member inquiries.
Utilities
Responsibilities
Accurately operate SCADA to provide remote control to key assets for field workers and maximum safety and system operation during outages, switching and normal maintenance activities
Communicate effectively with Call Center Supervisor in regards to any adjustments to scheduled service work that impacts member expectations
Proficient in the creation, completion and closing of Service Orders in iVUE Classic and iVUE Connect to align with company-wide service work requests
Schedules service order with the Senior Serviceman or Serviceman in a timely manner
Performs radio dispatching to transmit and receive operational and/or maintenance data and information
To assist the maintenance personnel in the efficient restoration of service during outages
The dispatcher also transmits vital information in assisting maintenance crews in locating defective equipment during major outages and after hours
Facilitate after-hours payment reconnect procedure, while ensuring appropriate communications are facilitated to on-call field technicians, our third-party answering service and any internal personnel as needed to successfully address the member needs and assists maintenance personnel in necessary switching information
The dispatcher analyzes outage calls and advises maintenance personnel of possible protective devices that indicate to have locked open, clearing the faulted segment of line
Manage outage settings as they relate to member outage notifications to ensure outages are predicted, verified, and restored appropriately in the system
Also, ensure ETR times are properly entered into the system, and then adjusted based on feedback from operations
Receives telephone calls in a professional and courteous manner and initiates the appropriate action for a prompt response
Contacts members that have called in and left messages for a call back
When conversing with members the dispatcher should demonstrate proper written, verbal, and effective listening skills
Analyzes all factors and alternatives prior to reaching conclusions and makes them in a timely manner for effective results
The dispatcher must demonstrate excellent stress and pressure skills if confronted with temporary setbacks
Demonstrates effective employee relation skills when interacting with other personnel
Maintains a professional and courteous manner, supporting participation, team building and an open, informative and cohesive work environment
Accurately and thoroughly performs all job duties, completing them with a minimum or no errors
Demonstrates current technical job knowledge and skills for effective performance of position duties
Demonstrates initiative to acquire additional knowledge for effective job performance
Maintains current knowledge of the cooperative’s safety regulations and the evaluation of personal compliance
Performs all duties in accordance with an established safe working environment
Ensures that the team is aware of all safety requirements, policies and procedures
Demonstrates effective communications skills using written and verbal skills
Demonstrates effective listening skills prior to taking action
Effectively learns and accepts the cooperative’s programs, practices, concepts, policies and procedures
Reports to work at the designated time and has regular acceptable attendance
Provides availability for extra work and volunteers for overtime when needed
Provides training assistance for new part-time system operators
Shares on-call responsibilities with the System Operator Supervisor
Other duties as assigned
Qualification
Required
Accurately operate SCADA to provide remote control to key assets for field workers and maximum safety and system operation during outages, switching and normal maintenance activities
Be able to accurately analyze the SCADA outputs and advise of any problem situations
Communicate effectively with Call Center Supervisor in regards to any adjustments to scheduled service work that impacts member expectations
Proficient in the creation, completion and closing of Service Orders in iVUE Classic and iVUE Connect to align with company-wide service work requests
Schedules service order with the Senior Serviceman or Serviceman in a timely manner
Performs radio dispatching to transmit and receive operational and/or maintenance data and information
Assist the maintenance personnel in the efficient restoration of service during outages
Transmits vital information in assisting maintenance crews in locating defective equipment during major outages and after hours
Facilitate after-hours payment reconnect procedure, while ensuring appropriate communications are facilitated to on-call field technicians, our third-party answering service and any internal personnel as needed to successfully address the member needs
Assists maintenance personnel in necessary switching information
Analyzes outage calls and advises maintenance personnel of possible protective devices that indicate to have locked open, clearing the faulted segment of line
Manage outage settings as they relate to member outage notifications to ensure outages are predicted, verified, and restored appropriately in the system
Ensure ETR times are properly entered into the system, and then adjusted based on feedback from operations
Receives telephone calls in a professional and courteous manner and initiates the appropriate action for a prompt response
Contacts members that have called in and left messages for a call back
Demonstrate proper written, verbal, and effective listening skills when conversing with members
Analyzes all factors and alternatives prior to reaching conclusions and makes them in a timely manner for effective results
Demonstrates excellent stress and pressure skills if confronted with temporary setbacks
Demonstrates effective employee relation skills when interacting with other personnel
Maintains a professional and courteous manner, supporting participation, team building and an open, informative and cohesive work environment
Accurately and thoroughly performs all job duties, completing them with a minimum or no errors
Demonstrates current technical job knowledge and skills for effective performance of position duties
Demonstrates initiative to acquire additional knowledge for effective job performance
Maintains current knowledge of the cooperative's safety regulations and the evaluation of personal compliance
Performs all duties in accordance with an established safe working environment
Ensures that the team is aware of all safety requirements, policies and procedures
Demonstrates effective communications skills using written and verbal skills
Demonstrates effective listening skills prior to taking action
Effectively learns and accepts the cooperative's programs, practices, concepts, policies and procedures
Reports to work at the designated time and has regular acceptable attendance
Provides availability for extra work and volunteers for overtime when needed
Provides training assistance for new part-time system operators
Shares on-call responsibilities with the System Operator Supervisor
Other duties as assigned
Successful candidate will be required to pass a background check and drug test
Company
Cooperative Services Center, INC
Cooperative Services Center, Inc. is the Call Center and Customer Services Center for Wake Electric Membership Corporation.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase