Dane Technologies Inc · 19 hours ago
Desktop Support Specialist
Washington, DC
Full-time
Onsite
Mid, Senior Level
$62K/yr - $70K/yr
5+ years expDANE, LLC is committed to employee retention and is looking for a Desktop Support Specialist to join their team. In this role, you will be responsible for providing Desktop Support Services to the Department of State, managing service request tickets, and troubleshooting hardware and software issues.
Health CareManufacturing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user tickets and outages
Support and maintain COTS and custom-designed applications. Tasks include installation, configuration, and troubleshooting
Analyze, evaluate, and test software and hardware in response to issues identified by customers
Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities
Mitigate identified security issues
Research and troubleshoot identified issues. Document tickets
Ensure all appropriate steps are taken to investigate and troubleshoot issues. Escalate fully documented tickets if an issue cannot be resolved
Prepare and maintain activity and progress reports regarding support activities
Act to coordinate activities across support agencies to deliver support services to customers
Manage and track escalations to ensure timely resolution of customer issues
Contribute to identifying improvements in the support of hardware, software, or infrastructure-related services
Work to meet program service level agreements (SLAs) to resolve customer issues
Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors
Install, configure, and troubleshoot microcomputer hardware and software systems, including servers
Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported by peripheral devices
Conduct diagnostic troubleshooting and repair for microcomputer devices
Install hardware and software applications on a myriad of computer devices
Qualification
Required
Must live in the local DMV area and be able to reliably commute to DC daily
Must have an Associates Degree or higher in computer science or a related field
Minimum 5 years of experience providing Desktop support
Must hold Active DoD Secret Clearance or higher
Must have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets
Must have experience providing Tiers 1 and 2 technical support with hardware and software
Must have excellent attention to detail
Must have a strong working knowledge of computer terms
Preferred
One or more industry-standard certifications- A+, Security+, Network+; etc. preferred
Preferred DoS experience but not required
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Dane Technologies Inc
Dane Technologies designs, builds, and supports autonomous mobile robots and innovative power assist solutions used throughout distribution centers, manufacturing facilities, retail, and healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel T. Johnson
Founder /CEO
Recent News
San Diego Business Journal
2025-03-26
Company data provided by crunchbase