INSPYR Solutions · 4 hours ago
Service Desk Technician
Irving, TX
Contract
Onsite
Entry, Mid Level
$25/hr - $28/hr
2+ years expINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Service Desk Technician Level 1 to support their clients' digital workforce by delivering technical support across North American operations, resolving complex incidents, and ensuring a high-quality IT experience for employees.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Diagnose and resolve technical issues involving: Windows 10/11 and enterprise software, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.), Network connectivity (LAN/WAN/VPN/Wi‐Fi), Hardware: laptops, desktops, mobile devices, printers, peripherals, Active Directory, Azure AD, MFA, identity and access management
Support my clients line‐of‐business applications used across cement, aggregates, ready-mix, and logistics operations
Provide remote and on-site support to users at corporate offices, local business units, and plant facilities
Manage and resolve incidents, requests, and problems within ServiceNow, global ITSM platform
Maintain accurate, detailed ticket documentation following IT service management standards
Escalate unresolved issues to Level 3 or specialized global IT teams as needed
Meet established SLAs, KPIs, and compliance standards across IT services
Perform user provisioning, access changes, and offboarding in alignment with global identity governance practices
Assist with imaging, deploying, and configuring end‐user devices
Apply updates, patches, and perform routine system and workstation maintenance
Support configuration and management of Intune, SCCM, and other enterprise device management tools
Partner with infrastructure, network, cybersecurity, and global IT service teams to resolve multi‐disciplinary technical issues
Communicate clearly with both technical and non‐technical users across a diverse organization
Provide knowledge sharing and mentorship to peers to strengthen the overall support team
Create and maintain knowledge base articles, SOPs, and troubleshooting documentation
Identify recurring issues and recommend process or system improvements to enhance service quality
Actively contribute to Heidelberg Materials' continuous improvement culture by supporting standardization and efficiency initiatives
Qualification
Required
2-4 years of IT support or service desk experience in an enterprise environment
Strong proficiency with Windows 10/11, Microsoft 365, and Active Directory
Experience using ServiceNow or a similar ITSM platform
Understanding of core networking concepts: TCP/IP, DNS, DHCP, VPN
Proven ability to troubleshoot and resolve advanced hardware and software issues
Excellent communication, customer service, and problem-solving skills
Ability to support users in both office and industrial-plant environments
Preferred
Experience with Azure AD, Intune, SCCM, and related Microsoft cloud technologies
Familiarity with ITIL frameworks and service management best practices
Industry-relevant certifications such as: CompTIA A+, Network+, Security+, Microsoft MD-102 or related, ITIL Foundation
Benefits
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
And much more!
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase