Brio Water Technology · 15 hours ago
Information Technology Help Desk Technician
Glendale, CA
Full-time
Onsite
Senior Level
$70K/yr - $90K/yr
5+ years expBrio Water is a market-leading water product company that provides innovative hydration solutions. They are seeking an IT Help Desk Technician to deliver day-to-day IT support, troubleshoot issues, and assist in maintaining IT systems and tools.
Consumer GoodsE-CommerceSalesShipping
Hiring Manager
Courtney Semper, MFA
Responsibilities
Provide Tier 1 and Tier 2 technical support for end users across hardware, software, and business applications
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals
Support user accounts, access, and permissions in Active Directory, Microsoft 365, and other business systems
Log, track, and update support requests in the IT ticketing system, ensuring accurate documentation and timely resolution
Escalate complex or unresolved issues to senior IT staff when appropriate
Assist with system rollouts, application deployments, upgrades, and patches
Support onboarding and offboarding activities, including hardware setup and system access
Follow defined IT support processes, SLAs, and service standards
Maintain IT asset inventory and assist with equipment tracking and lifecycle management
Provide clear, professional communication to end users throughout the support process
Contribute to knowledge base articles and technical documentation
Qualification
Required
5+ years of experience in an IT support, help desk, or desktop support role
Strong hands-on troubleshooting skills for Windows-based environments and common business applications
Experience working with IT ticketing systems (e.g., Jira Service Management, Freshservice, Zendesk, ServiceNow, etc.)
Basic understanding of Active Directory, Microsoft 365, and endpoint management
Familiarity with networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
Strong customer service mindset with the ability to support non-technical users
Good organizational skills and attention to detail
Ability to prioritize and manage multiple support requests
Preferred
IT certifications (A+, Network+, Microsoft) are a plus but not required
Benefits
Medical, Dental, Vision, Life Insurance
401K Retirement Plan
Paid Vacation Time
Paid Holidays
And More!
Company
Brio Water Technology
Brio Water Technology is an online store for water bottles and filters.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Google Patent
2025-05-06
2025-04-04
2025-04-04
Company data provided by crunchbase