Kami · 23 hours ago
Billing Operations Specialist
United States
Full-time
Remote
Mid LevelKami is a thriving organization that offers meaningful solutions to over 70 million users worldwide. They are seeking a highly organized and customer-focused Billing Operations Specialist to manage the end-to-end processing of customer Purchase Orders and invoicing, ensuring accuracy and compliance while supporting the revenue cycle.
AppsEdTechEducationHigher EducationPrimary EducationProductivity ToolsSecondary EducationSoftware
Responsibilities
Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness
Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes
Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes
Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries
Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding
Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience
Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy
Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols
Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks
During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations
Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle
Qualification
Required
Experience in billing, accounts receivable, or order-to-cash roles, ideally within SaaS, EdTech, or high-volume B2B environments
Strong understanding of Purchase Order processing, invoicing, and customer payment workflows
Confidence working directly with customers, including finance and procurement teams, to resolve issues and ensure timely payment
Experience navigating customer portals and financial systems (e.g., Salesforce, SAP, Polaris) with strong attention to detail and data accuracy
Knowledge of software provisioning and entitlement management, including the ability to manage product keys and license lifecycles
Ability to thrive in cyclical, high-volume periods, staying calm, organized, and solution-focused under pressure
A continuous improvement mindset with an interest in process optimization, documentation, and automation
Ability to work independently with minimal supervision while following complex oral and written instructions
Proficiency in writing, typing, and navigating through different technologies and internal systems
Comfortable coordinating temporary or seasonal staff and maintaining quality and consistency during peak workloads
A proactive, collaborative, and service-oriented approach with a high capacity for handling confidential company and customer information with discretion
Strong moral decision-making skills and accountability for data integrity and customer outcomes
Benefits
Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
Company
Kami
Kami is a digital learning platform that empowers everyone to #lovelearning.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.83MKey Investors
BV Investment PartnersRight Click Capital
2024-08-20Private Equity
2019-01-15Seed· $1.02M
2017-02-16Seed· $1.81M
Leadership Team
Hengjie Wang
CEO & Co-Founder
Alliv Samson
Co-Founder, Director, and Chief of Staff and Strategy
Recent News
AsiaTechDaily - Asia's Leading Tech and Startup Media Platform
2026-01-16
Wanganui Chronicle
2025-12-25
Wanganui Chronicle
2025-11-11
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