Member Services Associate jobs in United States
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RapidRatings · 18 hours ago

Member Services Associate

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$55K/yr - $55K/yr

RapidRatings is a company focused on empowering businesses through financial health insights. They are seeking a Member Services Associate to help onboard clients' suppliers and facilitate their participation in risk management programs, requiring strong communication skills and a customer-oriented mindset.

AnalyticsFinancial ServicesRisk Management
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Culture & ValuesbadNo H1Bnote

Responsibilities

Expand your experience and make an impact by engaging with private companies around the world to enable their participation in our clients’ risk management programs
Work with senior management to facilitate the submission of confidential financial information, guiding these individuals through our programs, models, and processes and overcoming roadblocks efficiently and professionally
Develop into a program expert by introducing and explaining our business model, products, and processes to private companies
The candidate best suited for this role will have a seller’s mentality and always push to 'close the deal'
They will also be comfortable moving quickly and managing multiple competing tasks and priorities simultaneously
Work with a highly engaged team that values employee input, management transparency, and entrepreneurship

Qualification

Client interaction experienceFinancial statements knowledgeMicrosoft Office proficiencyCRM software experienceCustomer service platform experienceAnalytical skillsFluency in a 2nd languageCommunication skillsCustomer orientedCritical thinking skills

Required

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
Prior experience in a client interaction role
Proven ability to interact professionally and effectively with clients and their suppliers
Ability to prioritize and organize high-volume work
Advanced proficiency with Microsoft Office suite
Prior experience using CRM software
Strong written and oral communication skills and the ability to communicate effectively across all levels, including both internally and externally with clients and suppliers
Customer oriented: tactful and courteous
Excellent diligence, critical thinking, and analytical skills

Preferred

Experience working with financial statements
Prior experience using a customer service platform such as Zendesk or Intercom
Fluency in a 2nd language

Benefits

Bonus potential
Unlimited PTO
Comprehensive benefits
Flexible work environment
Attractive benefits package

Company

RapidRatings

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RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk.
dateFounded in 2001
location
New York, New York, USA
people-size51-200 employees
web-link
http://www.rapidratings.com/

Funding

Current Stage
Growth Stage
Total Funding
$245M
Key Investors
FTV CapitalLLR Partners
2022-02-14Private Equity· $200M
2018-09-11Private Equity· $30M
2016-04-20Private Equity· $15M

Leadership Team

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Daniel Kersten
Senior Software Engineer
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Douglas Cameron
President, Head of Product
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Recent News

Morningstar.com
RapidRatings Launches RiskPulse Powered by Creditsafe to Monitor 400M Suppliers in Real-Time
2026-01-16
citybiz
RapidRatings Appoints Charlie Minutella as CEO
2025-06-03
FTV Management Company, L.P.
RapidRatings Lands $200 Million Investment Led by Spectrum Equity and 22C Capital
2025-01-21
Company data provided by crunchbase