KPS Global LLC · 8 hours ago
Associate Account Manager
Fort Worth, TX
Full-time
Onsite
Entry Level
2+ years expKPS Global LLC is the largest provider of insulated panel systems for custom walk-ins. They are seeking an Associate Account Manager to maintain positive customer relationships and manage order processing and after-sales support.
ConsultingHospitalityManufacturingProduct Design
Responsibilities
Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
Qualification
Required
Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
2 years' experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
Ability to set clear expectations and hold others accountable
Ability to be a self-starter and work independently
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Detail oriented
Strong MS Office skills
Preferred
Associate degree preferred, will consider experience in lieu of
Company
KPS Global LLC
This is the official KPS Global LinkedIn profile.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-13Acquired
Leadership Team
Mike Eakins
Chief Executive Officer
Recent News
Research and Markets
2025-07-18
Google Patent
2025-05-06
Company data provided by crunchbase